Sales & Customer Experience Manager

Macy's; The Woodlands (TX); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Merchandise discounts

Performance-based incentives

Annual merit review

Employee Assistance Program

Tuition reimbursement

Job summary

Macy's in The Woodlands, TX seeks a Manager of Sales & Customer Service to lead a results-driven team and deliver an exceptional shopping experience. You will coach staff, monitor metrics, and ensure Macy's standards are reflected on the sales floor.

The role emphasizes omnichannel support, talent development, and creating a welcoming environment that values diversity. Strong retail leadership and training ability are essential.

Qualifications

• Bachelor's degree or equivalent work experience in a related field is encouraged to apply.
• High School diploma or equivalent encouraged; 3–5 years of retail management experience suggested.
• Ability to lift and stand for extended periods as part of store operations.

Responsibilities

• Build a productive, enthusiastic team eager to engage with customers and create memorable shopping experiences
• Exceed sales goals by coaching and recognition, optimizing productivity and efficiency
• Review and utilize Sales and Star Rewards data to recognize colleagues and develop strategies to improve results
• Manage selling support, including the stockroom, signing, equipment, and merchandising
• Support other operational areas such as OMNI, Style, and Asset Protection
• Interview, hire, train, coach, develop, coordinate, evaluate, and discipline direct and indirect reports; manage the team to meet or exceed performance and behavioral expectations

Skills

Leadership and Team Building

Customer Service Excellence

Sales and Performance Management

Analytical Skills

Operational Management

Cross-functional Support

Talent Development

Conflict Resolution

Communication Skills

Technical Proficiency

Education

Bachelor's degree or equivalent

High School diploma or equivalent

Tools

Microsoft Office

Handheld devices

Job description

Macy's in The Woodlands, TX seeks a Manager of Sales & Customer Service to lead a results-driven team and deliver an exceptional shopping experience. You will coach staff, monitor metrics, and ensure Macy's standards are reflected on the sales floor.

The role emphasizes omnichannel support, talent development, and creating a welcoming environment that values diversity. Strong retail leadership and training ability are essential.