Sales & Customer Experience Lead

Belk; Sebring, Avon Park (FL, FL); On-site; USD 19,000 - 25,000; Full time

Job summary

Belk is seeking a Selling Lead in Sebring, FL to drive sales and create memorable customer experiences. You will engage customers, lead a team, and ensure merchandise presentation while supporting events and store initiatives.

You will greet customers, handle inquiries, and coach the team to meet key metrics. This hourly role offers a monthly bonus eligibility and requires flexibility, including nights and weekends.

Qualifications

• Ability to use data, guidance, and judgement to support timely and effective decisions that contribute to team and business success.
• Skills and experience to perform in the role and a commitment to continuously learn.
• Ability to take ownership of assigned tasks and contribute to store success by teaching, partnering, and encouraging others.
• Communicate with excellence.
• Comfortable with technology, including smartphones, tablet computers and Windows-based operating systems.
• 1+ years of retail experience and a dedication to customer service excellence.
• Available to work a flexible schedule based on business needs, including nights, weekends, and holidays.
• Must regularly move around all store areas and be accessible to customers.
• Must bend, reach, stretch for product as well as lift, carry, and move at least 40 lbs.

Responsibilities

• Demonstrate ownership and accountability to achieve store objectives and key metrics.
• Build relationships with customers and team to create memorable store experiences.
• Greet, engage, and assist customers with personalized service.
• Process transactions accurately and resolve inquiries promptly.
• Lead and coach teammates to improve selling behaviors and metrics.
• Utilize selling tools and devices to support omnichannel shopping and product knowledge.
• Maintain policy knowledge and keep the team informed of promotions and events.
• Foster a positive store culture and recognize associate achievements.
• Keep selling areas neat and aligned with visual standards.
• Lead store fulfillment and asset protection following safety protocols.

Skills

Customer service

Communication

Team leadership

Tech savvy

Retail experience

Decision making

Job description

Belk is seeking a Selling Lead in Sebring, FL to drive sales and create memorable customer experiences. You will engage customers, lead a team, and ensure merchandise presentation while supporting events and store initiatives.

You will greet customers, handle inquiries, and coach the team to meet key metrics. This hourly role offers a monthly bonus eligibility and requires flexibility, including nights and weekends.