Retail Sales Lead: Events & Customer Experience

Belk, Inc. & Belk eCommerce LLC.; Columbia (TN); On-site; USD 21,000 - 28,000; Full time

Job summary

Belk, Inc. & Belk eCommerce LLC. is seeking a Selling Lead to drive store results by building genuine team and customer relationships and delivering exceptional service. You will support events, lead by example, and maintain engaging store presentations to create memorable shopping experiences.

The role emphasizes selling skills, clienteling, and collaboration with store operations to achieve key metrics and a smooth omnichannel experience.

Qualifications

• 1+ years of retail experience.
• Commitment to customer service excellence.
• Able to lift/move up to 40 lbs.
• Flexible schedule including nights, weekends, and holidays.
• Comfortable with technology (smartphones/tablets) and Windows-based systems.

Responsibilities

• Own goals to achieve personal and store metrics.
• Create memorable store experiences through relationships.
• Support outreach, clienteling, and event initiatives.
• Greet and assist customers with personalized service.
• Process transactions accurately and efficiently.
• Resolve customer inquiries professionally.
• Lead by example to improve selling behaviors and onboarding.
• Maintain inventory, signage, and visual merchandising standards.
• Support omnichannel experiences with inventory knowledge.

Skills

Customer service

Ownership

Communication

Team collaboration

Technology savvy

Flexible schedule

Sales experience

Tools

Smartphones

Tablets

Windows OS

Job description

Belk, Inc. & Belk eCommerce LLC. is seeking a Selling Lead to drive store results by building genuine team and customer relationships and delivering exceptional service. You will support events, lead by example, and maintain engaging store presentations to create memorable shopping experiences.

The role emphasizes selling skills, clienteling, and collaboration with store operations to achieve key metrics and a smooth omnichannel experience.