Sales Customer Care Specialist and BDC Sales Agent

Wheelers Family Auto Group; Marshfield (WI); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Competitive health benefits

Paid Time Off

401K with Match

Uniforms provided and cleaned

Job summary

Wheelers of Marshfield is seeking a Sales Customer Care Specialist‑BDC Sales Agent to generate and qualify leads via phone and email, schedule sales appointments, and maintain CRM records while delivering strong customer service to support conversion and retention.

The role supports Central Wisconsin’s Chevrolet, Buick and GMC dealer group and involves collaborating with the sales team to improve conversion and retain customers. Experience in call centers or customer service is preferred.

Qualifications

• Must thrive in a fast-paced and changing environment and able to sit for long periods.
• Strong computer skills.
• Customer service / call center experience preferred.
• Serves as telephone back-up.
• Answers product and service information.
• Maintains professional appearance.
• At least 18 years of age.
• Other tasks as assigned.

Responsibilities

• Engage with potential customers through phone calls and emails to generate leads.
• Qualify leads by assessing their needs and interests in products or services.
• Schedule appointments for sales representatives to meet with interested clients.
• Maintain accurate records of customer interactions and follow-ups in the CRM system.
• Collaborate with the sales team to develop strategies for improving conversion rates.
• Provide exceptional customer service to enhance client satisfaction and retention.

Skills

Customer service

Call center experience

CRM proficiency

Data entry

Education

High school diploma or equivalent

Tools

CRM software

Job description

Wheelers of Marshfield is currently looking for a Sales Customer Care Specialist‑BDC Sales Agent. The Customer Care Specialist generates and qualifies leads via phone and email, schedules sales appointments, and maintains CRM records while delivering strong customer service to support conversion and retention.

About Us

We are Central Wisconsin’s leading Chevrolet, Buick and GMC dealer. The Wheeler family prides itself on being big enough to serve its customers, but still small enough to know them as well.

Find more about the Wheeler Family Auto Group here

Customer Care Specialist Responsibilities

• Engage with potential customers through phone calls and emails to generate leads.
• Qualify leads by assessing their needs and interests in products or services.
• Schedule appointments for sales representatives to meet with interested clients.
• Maintain accurate records of customer interactions and follow-ups in the CRM system.
• Collaborate with the sales team to develop strategies for improving conversion rates.
• Provide exceptional customer service to enhance client satisfaction and retention.

Customer Care Specialist Qualifications

• Must be able to thrive in a fast-paced and changing environment and able to sit for a long period of time
• Strong Computer Skills
• Customer Service/Call Center experience preferred
• Serves as telephone back-up.
• Answers product and service information.
• Maintains professional appearance.
• At least 18 years of age
• Other tasks as assigned.

Experience

• Call center: 1 year (Preferred)

Education

• High school or equivalent (Preferred)

Salary

Salary: $16.00 - $20.00 per hour

Schedule

Monday to Friday 9:00am - 6:00pm & rotating Saturdays 8:00am - 4:00pm

Benefits

• Pay ranges based on productivity and experience
• Paid technician training and certifications
• State-of-the-art facility
• No Sundays & paid time off on major holidays
• Uniforms provided and cleaned
• Professional service advisors to work with
• Competitive health benefits
• Paid Time Off
• 401K w/ Match
• Employee Discounts on Purchases
• Dental
• Vision
• Health Care
• Short Term / Long Term Disability, Critical, Accidental, and Life Insurance

EEO Statement

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.