BDC Representative/Call center

Wheelers Family Auto Group; Marshfield (WI); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Health benefits

401K w/ Match

Paid Time Off

Uniforms provided

Dental

Vision

Health Care

Disability & Life Insurance

Employee Discounts

Job summary

Wheelers of Marshfield with Wheelers Family Auto Group is seeking a BDC Representative to build strong customer relationships and coordinate vehicle service scheduling. This in-person role requires 40 hours weekly, Monday–Friday 9:00am–6:00pm with occasional Saturdays, in Marshfield, WI.

Responsibilities include answering inquiries, obtaining basic customer demographics, and serving as a telephone back-up. Benefits and a supportive team enhance this full-time opportunity.

Qualifications

• Experience in customer service or call center preferred.
• Strong computer skills and professional appearance.
• Must be at least 18 years old and US work authorized.

Responsibilities

• Build and maintain relationships with customers.
• Schedule service for vehicles and assist as telephone back-up.
• Record basic customer demographics and information.
• Answer product and service questions and maintain a professional appearance.

Skills

Customer service

Call center experience

Computer skills

Education

High school or equivalent

Job description

Wheelers of Marshfield with Wheelers Family Auto Group is currently looking for a BDC Representative to join our team!

The day-to-day duties of this role include building and maintaining a strong relationship with customers.

The BDC Service/Call Center works with our customers to schedule service for vehicles for all of the Wheelers locations

Must be able to thrive in a fast-paced and changing environment and able to sit for a long period of time

Strong Computer Skills

Customer Service/Call Center Experience Preferred

Serves as telephone back-up.

Obtains and records basic demographic information about each customer, using dealership sales control system.

Answers product and service information.

Maintains professional appearance.

At least 18 years of age

Work schedule 9:00 am-6:00 pm, Monday-Friday, occasional Saturdays 8:00am-4:00 pm, 40 hours per week required

Other tasks as assigned.

Job Type: Full-time

Experience:

• Call center: 1 year (Preferred)

Education:

• High school or equivalent (Preferred)

Work authorization:

• United States (Preferred)

Work Location:

• One location

Job Type: Full-time

Salary: $14.00 - $18.00 per hour

Benefits:

• Pay ranges based on productivity and experience
• Paid technician training and certifications
• State-of-the-art facility
• No Sundays & paid time off on major holidays
• Uniforms provided and cleaned
• Professional service advisors to work with
• Competitive health benefits
• Paid Time Off
• 401K w/ Match
• Employee Discounts on Purchases
• Dental
• Vision
• Health Care
• Short Term / Long Term Disability, Critical, Accidental, and Life Insurance

Schedule:

8 hour shift

Monday to Friday 9:00am - 6:00pm & rotating Saturdays 8:00am - 4:00pm

Ability to commute/relocate:

Marshfield, WI 54449: Reliably commute or planning to relocate before starting work (Required)

Experience:

Customer service: 1 year (Preferred)

Work Location:

In person

EEO Statement

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws