Sales Counter Associate (Lumberyard)

Scherer Bros. Lumber Co.; Valley Haven Mobile Home Park (MN); On-site; USD 25,000 - 39,000; Full time

Job summary

Scherer Bros. Lumber Co. is seeking a motivated associate to assist customers in selecting and purchasing building materials. You will read blueprints, estimate materials, input orders, and coordinate with vendors for pricing and delivery. A focus on accurate data entry, showroom upkeep, and strong communication is essential.

Experience in the lumber industry and knowledge of building materials will help you advise customers and process orders efficiently in a busy retail setting.

Qualifications

• Excellent customer service skills and ability to answer inquiries.
• Ability to read/interpret blueprints and specification sheets.
• Strong communication, both verbal and written, and listening skills.
• Proficiency with Microsoft Office and data entry in a retail setting.
• Knowledge of building materials and methods is preferred.

Responsibilities

• Assist walk-in and telephone customers with material selection and purchase.
• Enter material lists into computer and process payments.
• Estimate materials from blueprints and prepare price quotes.
• Coordinate with vendors for pricing and availability.
• Communicate delivery times with Dispatch and customers.
• Maintain showroom literature and product displays.

Skills

Customer service

Blueprint reading

Communication

Problem solving

Computer literacy

Time management

Materials knowledge

Education

High School Diploma or equivalent

A 2-year degree in construction technology (preferred)

Tools

Microsoft Word

Outlook

Data Entry

Job description

Assist walk-in and telephone customers with the selection and purchase of building materials. Regular and reliable attendance is an essential function of this job.ESSENTIAL FUNCTIONS:Customer ServiceGreet walk-in customer and answer telephonesRecommend and provide advice on a variety of products and servicesEnter material list into computerSpecial order products from vendor catalogsProcess customer paymentEstimate MaterialsRead blueprintsDetermine material list from blueprintCalculate amount of materials neededEnter estimate into computerPrice specialty itemsCommunicationFollow-up with customer regarding items order for deliveryCommunicate with vendors regarding pricing, availability, and productsCommunicate with Dispatch regarding delivery timesShowroom/Display FloorPresent and demonstrate products throughout showroomUpdate and fill literature, products, and brochures throughout showroomContinuous ImprovementPromote and support Continuous Improvement initiatives; follow Standard work as it applies to your work area and functionsSeek input from team to identify process improvement opportunities and recommend solutionsCommitment to Standard Work and willingness to create a positive impactSafety and WellnesAssist other employees and departments as directed and neededIncrease knowledge and awareness of safety for yourself and others throughout the workplaceReport all safety concerns, hazards and incidentsFollow ergonomically correct standards in personal workspacePromote safety and wellness initiativesEDUCATION & EXPERIENCE:High School Diploma or equivalentMinimum of 2 year degree in construction technology preferred2 – 5 years in the building/lumber industry2 – 5 years customer service/sales in lumber industry preferredKNOWLEDGE, SKILLS & ABILITIES:Excellent customer service skillsKnowledge of building materials and methods requiredExcellent communication skills using verbal, written, and listening skillsAbility to read/interrupt blueprintsAbility to problem solve using analytical methods and details decisionsComputer literate (Microsoft, Word, Outlook, Data Entry, etc.)Ability to access and understand resources available within the industryExcellent organizational and time management skillsPHYSICAL DEMANDS:Ability to sit for extended periods of timeFrequent use of hands and wrist required for computer & telephone useENVIRONMENT & PHYSICAL WORKING CONDITIONS:Work indoors in Office/Desk settingOccasional work occurs in retail/showroom floor