Counter Sales Associate (Building Materials Experience Required)

Interstate Lumber; Greenwich (CT); On-site; USD 40,000 - 55,000; Full time

Job summary

Interstate Lumber in Greenwich, CT is seeking a Counter Sales Associate to deliver outstanding in-person, phone, and email service. You will quote, process orders, balance cash, and help customers find the best lumber and hardware solutions.

Must be bilingual Spanish/English, with strong communication, multitasking, and follow-up skills. Knowledge of Marvin/Anderson brands and familiarity with lumber industry are preferred; training provided for product knowledge and POS systems.

Qualifications

• High school diploma or GED or equivalent required.
• 2+ years inside sales or counter sales experience preferred.
• Bilingual Spanish/English required.

Responsibilities

• Provide outstanding customer service in person, by phone, and by email.
• Quote and process orders accurately and timely.
• Balance cash registers and handle sales transactions.
• Monitor inventory and ensure displays are stocked and organized.
• Assist yard customers as needed.
• Follow up on missing or delayed shipments.

Skills

Bilingual Spanish/English

Communication

Multitasking

Follow-up skills

Education

High school diploma or equivalent

Tools

POS system

Order processing software

Job description

Job Title: Counter Sales AssociateFLSA Status: Non-ExemptReports to: Location ManagerSummary/ObjectiveThe Counter Salesperson is responsible for providing customers with outstanding customer service, which includes Point-of-Sale in-person, phone, and by email sales communication. You will need to be knowledgeable about the lumber building materials and hardware accessories. This role needs to be able to follow manager’s directions and complete task as requested.Essential Job FunctionsAbility to learn about our products and keep up to date with new products.Ability to follow instructions and communicate effectively.Ability to work in a fast-paced environment as well as multitask.Assists clients with finding the best products that suit their needs.Provides quotes and processes orders in an accurate and timely manner.Proof, process, and accurately enter orders and quotes into our system.Accurately process sales orders generated at the counter.Process Cash sale returns and refund paperwork.Arranges for return and credit of defective product.Monitor inventory to maintain appropriate product inventory levels.Ensure that store displays are categorized properly.Follow up on missing or delayed shipments.Balance cash registersAdheres to company policies, processes, and procedures.Maintain cleanliness of the counter area and ensures merchandise displays remain stocked and organized.Other DutiesAssist with Customers in the yard as needed.Other duties as assigned.Qualifications & CompetenciesEducation: High school diploma, GED, or equivalent.Experience:Minimum of 2 years of inside sales experience required.Knowledgeable of brands such as Marvin and Anderson.Experience in lumber or construction industry preferred.2 years of industry-relevant experience.Skills & Certifications:Bilingual Spanish/EnglishAbility to read, write, and communicate effectively in English.Technical and computer skills.Ability to manage multiple projects and multitask.Exceptional follow-up skills.Excellent verbal/written communication and organizational skills are essential.Strong administrative, project management, and interpersonal skills.Ability to read and interpret blueprint measurements.Working Conditions & Physical DemandsPhysical demands include lifting, carrying, standing, kneeling, and walking,The employee must frequently lift and move up to 25 pounds and occasionally lift and move objects up to 50 pounds.Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.While performing this job, the employee is occasionally exposed to fumes or airborne particles, moving forklifts, noise, vibration, and extreme weather conditions.Position Type & Expected HoursFull-time position.Typical schedule: Monday - Friday, 7:00 AM to 4:00 PM, occasional Saturdays from 8:00 AM to12:00 PM.Travel: occasionalSupervisory Responsibility: None