Inside Sales

Priority Dispatch Corp.; Kansas City (KS); On-site; USD 45,000 - 65,000; Full time

Job summary

Priority Dispatch Corp. is seeking an Inside Sales professional in Kansas City, KS to serve as a liaison between customers and outside sales representatives. You will handle orders, manage major accounts, and assist with pricing and marketing opportunities.

Key duties include processing orders by mail/phone/in person, advising customers on suitable lumber and building materials, and coordinating deliveries or will calls. Strong communication and relationship-building skills are essential.

Qualifications

• Excellent verbal and written communication skills.
• Excellent sales and negotiation skills.
• Thorough understanding of technical or scientific products to be sold.
• Organized with attention to detail.
• Proven ability to build and maintain relationships with clients.
• Proficient with Microsoft Office Suite or related software.

Responsibilities

• Communicate with customers and outside sales reps to convey requests, pricing needs, opportunities, or unusual circumstances.
• Process orders received by mail, phone, or in person from customers or outside sales reps.
• Manage accounts for major clients and handle returns/credits.
• Enter orders into the internal accounting system.
• Quote lumber and hardware lists via computer.
• Coordinate customer orders for delivery or will call.
• Liaise with production, sales, or warehouse to expedite shipments.
• Address billing questions, objections, or problems and propose corrective action.
• Present a professional outward sales appearance and maintain strong customer relations.
• Perform other duties as required.

Skills

Verbal and written communication

Sales and negotiation

Technical product knowledge

Attention to detail

Relationship building

Microsoft Office Suite

Education

Associates degree or 2 years college

2+ years related experience

Tools

Microsoft Office Suite

Job description

The Inside Sales position communicates with customers and outside sales reps and handles customer questions and complaints. Processes orders received by mail, phone, or personally from customer or outside sales reps.Supervisory Responsibilities:NoneEssential Job Functions:Functions as liaison between outside sales reps and customers to communicate any special requests, pricing needs, marketing opportunities, or unusual circumstances.Sells a variety of merchandise such as lumber, hardware and building materials, by phone, fax or in person, to contractors.Account management for major clients.Return and credit processing.Responsible for house account sales and collection.Enter orders into internal accounting system.Answers questions and advises customer in selection of building materials and supplies.Sells Lumber packages including everything needed for installation and finish.Coordinates customer orders for delivery or will call.Communicates with other department managers on status of customer orders being pulled for will call or delivery.Communicates with venders on status of customer orders when necessary.Confers with production, sales, or warehouse personnel to expedite or trace missing or delayed shipments.Quotes lumber and hardware lists via computer.Manages customer inquiries, objections, questions or problems concerning billing, return goods, product or services in a timely and positive manner and recommends corrective action.Portrays a professional outward sales appearance common to the industry.Demonstrates good personal relations towards customers creating a win-win situation.Performs other duties as requiredRequired Skills and Abilities:Excellent verbal and written communication skills.Excellent sales and negotiation skills.Thorough understanding of technical or scientific products to be sold.Organized with attention to detail.Proven ability to build and maintain relationships with clients.Proficient with Microsoft Office Suite or related software.Qualifications:EducationExperienceLicenses and CertificationsAssociates Degree or 2 yearscollege – preferredAt least two year relatedexperience.NonePhysical Demands:ActivityFrequencyActivityFrequencySittingFrequentlyPushing up to 50 Poundsat a timeOccasionallyWalkingFrequentlyPulling up to 50 poundsat a timeOccasionallyStandingOccasionallyLifting up to 50 poundsat a timeOccasionallyReachingOccasionallySquattingOccasionallyReaching aboveShoulderOccasionallyKneelingOccasionallyTwistingOccasionallyClimbingOccasionallyBending/stoopingOccasionallyOperating MotorVehicle at WorkOccasionallyNot Present – Activity/condition does not exist Occasionally – Activity/condition exists 1/3rd of the timeFrequently – Activity/condition exists 1/3rd to 2/3rds of the time Constantly – Activity/condition exists 2/3rd or more of the time