Sales Counselor

Blue Heron, Inc.; Henderson (NV); On-site; USD 45,000 - 75,000; Full time

Job summary

A leading homebuilder company is seeking a Sales Counselor to represent its product lines and enhance the client experience throughout the sales process. The ideal candidate will have at least two years of sales experience, preferably in new home construction, and maintain an active Nevada Real Estate license. Responsibilities include managing client relationships, utilizing sales strategies, educating potential clients about products, and ensuring high customer satisfaction. This role requires excellent communication skills and the ability to work in a team-oriented environment.

Qualifications

• Minimum of two years' sales experience, preferably in the custom home market.
• Must work cohesively in a team and develop strong client relationships.
• Must have a solid work ethic with a strong client focus.

Responsibilities

• Utilize sales strategies to achieve goals.
• Manage outbound leads through networking.
• Communicate the value proposition to clients.
• Ensure high levels of customer satisfaction.
• Provide tours for prospective clients through the Client Experience Center and show homesites.
• Capture and manage client information in CRM, from initial contact to closing.
• Explain value proposition and differentiators of Blue Heron products.
• Educate sales team on floorplans, homesites, options, and financing processes.
• Coordinate appointments for clients with internal Blue Heron disciplines.
• Guide clients through the purchasing process, including financing options and lenders.
• Maintain knowledge of products, locations, and communities.

Skills

Sales experience

Communication skills

Client relationship management

Problem-solving

Team collaboration

Client relationships

Problem solving

Work ethic

Weekend availability

Sales mindset

Education

Active Nevada Real Estate license

Tools

Microsoft Office

CRMs

Job description

Description

The Blue Heron Sales Counselor represents all Blue Heron product lines. The Sales Counselor provides superior experiences throughout the entirety of the sales journey for clients. This role exemplifies the passion and energy for design-build and articulates the key differentiators in purchasing a Blue Heron home.

Responsibilities

• Actively utilize sales strategies, presentation tools, and marketing resources to achieve sales goals.
• Ensure high levels of customer satisfaction through excellent sales service.
• Responsible for obtaining and managing outbound leads through networking, prospecting, and cultivating new relationships within the community.
• Independently manage your sales pipeline, establishing meaningful connections with potential clients to drive business growth.
• Welcome prospective clients providing an experience aligned with the Blue Heron brand and values.
• Ensure prospective client information is accurately captured and managed in CRM throughout the sales process.
• Provide tours for prospective clients through the Client Experience Center, show home and on available homesites.
• Effectively communicate value proposition and key differentiators versus other builders.
• Maintain and update knowledge of all Blue Heron products i.e. floorplans, homesites, options, design process, financing process, and communities.
• Educate Sales Associates and Sales Hosts on floorplans, homesites, options, design process, financing process, and communities.
• Engage clients in conversation to fully understand purchasing motivation and determine appropriate qualification.
• Facilitate the purchasing process including an explanation of financing options, introductions to financing lenders, and follow through to ensure the loan process is executed in a timely manner.
• Schedule and coordinate appointments for clients with internal Blue Heron disciplines.
• Manage the full client journey during the entirety of the build and work directly with internal and external stakeholders to resolve any issues during the engagement.
• Actively engage in client walks and milestone celebrations as applicable.
• Open, close and ensure proper routine maintenance and appearance of show home.
• Collaborate on marketing projects and participate in Grand Openings and Community Events.
• Communicate and respond in a timely and professional manner to all external and internal stakeholders.
• Network within the greater community to drive client and real estate traffic.
• Maintain lead management with regular follow-up.
• Complete all required reporting in a timely and thorough manner.
• Maintain acceptable sales conversion.
• Write and execute reservation and/or purchase agreements.
• Attend weekly sales meetings and sales training as scheduled.

Requirements

Essential Qualifications

• Maintain an active Nevada Real Estate license.
• Minimum of two years’ sales experience. Preferably in the custom home market or new home construction.
• Proficient in Microsoft Office.
• Experience using CRMs preferred.
• Excellent presentation, communication, organization, and analytical skills.
• Must work cohesively in a team, develop strong client relationships and problem solve independently.
• Must have a solid work ethic with a strong client focus.
• Must be able to work weekends.