Sales Coordinator

Shamin Hotels; Town of Florida (NY); On-site; USD 40,000 - 50,000; Full time

Job summary

Shamin Hotels in New York is seeking a Sales Coordinator to support the sales department in achieving revenue and customer satisfaction goals. This role involves coordinating sales efforts, answering customer inquiries, and ensuring guest satisfaction with quality service.

The ideal candidate will be team-oriented with strong communication skills and will handle various administrative tasks to support the sales team effectively.

Qualifications

• Strong verbal and written communication skills.
• Ability to manage workload effectively.
• Team player contributing to guest satisfaction.

Responsibilities

• Assist sales department in achieving revenue goals.
• Handle customer inquiries and concerns professionally.
• Maintain a clean and safe work area.

Job description

Position Overview

The Sales Coordinator is responsible for administratively assisting the sales department in achieving revenue and customer satisfaction goals. The Sales Coordinator efficiently and effectively coordinates sales efforts and follows company high standards of quality to ensure guest satisfaction.

Essential Job Functions

• Answers incoming calls, qualifies and distributes customer inquiries in a friendly and professional manner.
• Provides administrative support for the department, including data entry, completion of sales reports, and accuracy and timely handling of signed contracts.
• Contributes to client’s overall satisfaction by handling all inquiries and concerns in a timely and professional manner.
• Assists in problem‑solving and ensures overall quality of group sales and catering efforts.
• Assists and responds to guests in a friendly and positive manner while providing the highest level of quality service to the guest.
• Works as a team player in meeting guests’ needs and actively contributes to the efforts of other departments as necessary.
• Understands and follows hotel guest service recovery programs.
• Coordinates with the sales team to ensure space and resources are utilized appropriately.
• Responsible for proper use of all equipment and supplies and adheres to cost controls to reduce expenses and waste.
• May also be responsible for inventory and ordering of office supplies.
• Maintains a clean and safe work area in compliance with company, brand, local, state, and federal regulations.
• Follows all company procedures for guest/associate incidents.
• Produces required volume of work by planning, organizing and prioritizing work duties.
• Adheres to company attendance policy, grooming and appearance standards, and general work rules and department procedures.
• Responsible for self/workload management.
• Demonstrates clear written and verbal communication skills.
• Promotes collaboration and a positive, professional environment.
• Other duties as assigned.