Sales Coordinator

Atrium Hospitality LP; Des Moines (IA); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player seeks a Sales Coordinator to enhance guest experiences through exceptional service and administrative support. This role offers the chance to grow within a vibrant team, where your contributions directly impact the hotel's success. The ideal candidate will thrive in a fast-paced environment, ensuring smooth operations by assisting with reservations, managing customer inquiries, and maintaining vital communication with clients. Join a dynamic team that values teamwork, innovation, and personal development, and take your career to new heights in the hospitality sector.

Benefits

Career Growth & Learning

Daily Pay Option

401k Plan with Company Match

Comprehensive Health Coverage

Paid Time Off/Vacation Holiday

Qualifications

• Minimum one year of experience in customer service or clerical roles.
• Excellent written and oral communication skills required.

Responsibilities

• Provide administrative support to sales and event managers.
• Greet visitors and handle reservation requests efficiently.

Skills

Customer Service

Clerical Skills

Communication Skills

Multi-tasking

Education

High School Diploma

Bachelor's Degree in Business Administration

Tools

Microsoft Office

Sales System (Delphi.fdc or CI/TY)

Property Management System (OnQ, Opera)

Job description

Hotel:

Des Moines Embassy Suites

101 E Locust St

Des Moines, IA 50309

Sales Coordinator

Full time

Atrium SPIRIT - where teamwork, passion and appreciation ignite service excellence

What’s In It For You?

The Atrium SPIRIT is a belief in the power of Service, Perseverance, Inclusion, Respect, Innovation, and Teamwork to create an environment where everyone thrives. We go above and beyond to deliver exceptional guest experiences, work together to overcome challenges, and are passionate about positively impacting those around us.

• Career Growth & Learning - 40% of our management hires are internal promotions!
• Get Paid When You Need It - Daily Pay option available.
• Invest in Your Future - 401k plan with company match.
• Comprehensive Health Coverage - Medical, dental, and vision insurance options.
• Paid Time Off/Vacation Holiday- Enjoy exclusive Atrium Traveler discounts to explore new destinations.

__________________________________________________

Profile:
Telecommute: No
Bonus Eligible: No
Direct Reports: No
Reports To: Director, Sales & Marketing
Equipment: Laptop or Desktop Computer

Primary Purpose:
The primary purpose of the Sales Coordinator is to provide a wide range of hotel administrative support tasks that enable the property sales and event managers to focus on revenue generating activities.

Work Performed:

The Sales Coordinator is tasked with the following duties, responsibilities, and assignments:

• In support of the property sales team, the role will greet visitors, answer phone calls (to include customer and brand call center reservations as well as general hotel inquiries), intake and process incoming lead information, handle reservation requests, research group billing inquiries, gather data as needed, compile reports, maintain files and prepare correspondence.
• Interact with group, catering, and business travel customers in person, via email, and over the phone to qualify and assist existing and future customers, including but not limited to making reservations at the customer’s request.
• Maintain communication with group customers regarding the status of their group room block. This may include entering rooming lists, monitoring pick up status, reporting status of current pickup, providing cutoff date alerts and making individual rooming list reservation changes.
• Assist property managers with sales duties as needed including, but not limited to, initial billing inquiries, commission payments, no-show status, sales system research, brand reward point administration, and scheduling appointments.
• Assist managers with RFP responses, proposals, contracts, BEOs, and meeting arrangements as needed.
• Send all local Convention and Visitors Bureau (CVB) requests for proposals (RFPs) received by the hotel to the Hotel’s assigned Lead Analyst for distribution per our internal protocols.
• Assist Catering & Events Manager (CEM) with reservation requests and building group master accounts in the brand system, as needed.
• Upload and maintain the group files within the sales system for all group bookings at the property level. This includes ensuring signed agreements are uploaded when all bookings are turned to definite bookings.
• Maintain inventory and create printed and electronic collateral to include coupons, flyers, and branded sales and marketing pieces.
• Unless the hotel is supported by a third-party social media company, such as The Media Group (TMG), maintain all social media accounts for the hotel with a minimum of four (4) postings per month to all channels. This includes responding to all comments and reviews on social. Complete brand required Sprinklr training for social media.
• Participate in Sales Department meetings.
• Provide additional administrative assistance as directed.
• Any and all other work as required to complete the primary purpose of the position.

Qualifications:

Required Prior Experience:

Minimum one (1) year of experience in customer service or clerical experience.

Preferred Prior Experience:

Prior hotel sales office experience, particularly working in a fast-paced environment.

Required Education:

High School diploma or equivalent

Preferred Education:

Bachelor’s degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major

Required Technology:

Proficient in Microsoft Office

Preferred Technology

Experience with Sales System (Delphi.fdc or CI/TY) and the brand’s PMS (OnQ, Opera, etc.)

Travel:

Less than 5% travel requirement.

Must possess a valid driver’s license and reliable transportation and the ability to run off-property errands with minimal notice.

Physical:

Up to 8+ hours sitting at a desk and computer work.

Other:

Excellent written and oral communication skills. Ability to effectively multi-task.

Competencies:

(38) ORGANIZATIONAL AGILITY

Knowledgeable about how organizations work; knows how to get things done both through formal channels and the informal network; understands the origin and reasoning behind key policies, practices, and procedures; understands the cultures of organizations.

(15) CUSTOMER FOCUS

Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.

(33) LISTENING

Practices attentive and active listening; has the patience to hear people out; can accurately restate the opinions of others even when he/she disagrees.

Atrium Hospitality-We Are an Equal Opportunity Employer-EOE!!

_____________________________________________

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.

Atrium is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.

Notice of candidate Privacy Rights: https://www.atriumhospitality.com/privacy-policy