Sales Coordinator

Shamin Hotels, Inc.; Cockeysville (MD); Presencial; USD 36.000 - 54.000; Tempo integral

Resumo da vaga

Shamin Hotels is seeking a Sales Coordinator to provide administrative support to the sales department, handling inquiries, processing contracts, and assisting in sales reporting. You will help ensure guest satisfaction and coordinate with the sales team.

This role emphasizes teamwork, professional communication, and efficient office operations while maintaining cost controls and a clean work environment.

Qualificações

• Strong communication and interpersonal skills.
• Ability to handle inquiries and maintain professionalism.
• Customer service oriented with a team mindset.

Responsabilidades

• Answers incoming calls, qualifies and distributes inquiries in a friendly, professional manner.
• Provides administrative support including data entry, sales reports, and contract handling.
• Contributes to client satisfaction by addressing inquiries and concerns promptly.
• Assists in problem-solving and supports group sales and catering efforts.
• Maintains clean, safe work area and follows company procedures.

Conhecimentos

Teamwork

Communication

Accountability

Descrição da vaga

Job Title:

Sales Coordinator

Company:

Shamin Hotels

Position Overview

The Sales coordinator is responsible for administratively assisting the sales department in achieving revenue and customer satisfaction goals. The sales coordinator efficiently and effectively coordinates sales efforts and follows company high standards of quality to ensure guest satisfaction.

Essential Job Functions

• Answers in-coming calls, qualifies, and distributes customer inquiries in a friendly and professional manner.
• Provides administrative support for the department, including data entry, completion of sales reports, and the accuracy and timely handling of signed contracts.
• Contributes to client’s overall satisfaction by handling all inquiries and concerns in a timely and professional manner.
• Assists in problem-solving and ensures overall quality of group sales and catering efforts.
• Assists and responds to guests in a friendly and positive manner while providing the highest level of quality service to the guest.
• Works as a team player in meeting guests’ needs, and actively contributes to the efforts of other departments as necessary.
• Understands and follows hotel guest service recovery programs.
• Coordinates with the sales team to ensure space and resources are utilized appropriately.
• Responsible for proper use of all equipment and supplies and adheres to cost controls to reduce expenses and waste.
• May also be responsible for inventory and ordering of office supplies.
• Maintains a clean and safe work area in compliance with company, brand, local, state, and federal regulations.
• Follows all company procedures for guest/associate incidents.
• Produces required volume of work by planning, organizing and prioritizing work duties.
• Adheres to company attendance policy, grooming and appearance standards, and general work rules and department procedures.
• Responsible for self/workload management.
• Demonstrates clear written and verbal communication skills.
• Promotes collaboration and a positive, professional environment.
• Other duties as assigned.

Top Requirements

• Team Up: Be Golden, Collaborate and Help Others Succeed.
• Own It: Be a role model, Embrace Responsibility and Keep Learning.
• Passionately Serve: Be Positive, Care Deeply and Create Memories.