Sales Coordinator

OCI Hospitality; Los Angeles (CA); On-site; USD 42,000 - 65,000; Full time

Job summary

OCI Hospitality seeks a Sales Coordinator to support the sales department and maintain client relationships with a focus on group details and ongoing communications for a seamless experience.

The role involves entering group room blocks, managing promotional materials, coordinating with guest services, and ensuring accurate billing for group functions. You will also handle tours, social media activity, and daily operations to drive group business.

Qualifications

• Strong interpersonal and communication skills.
• Ability to speak clearly and listen attentively.
• Ability to read and write effectively.
• Ability to resolve problems effectively.
• Ability to manage stressful situations with poise and finesse.

Responsibilities

• Maintains positive and professional relationships with staff and clients.
• Enters group room blocks into the appropriate software.
• Maintains inventory of sales collateral and promotional materials.
• Executes Group Savvy Functions and maintains protocol at each property.
• Communicates check-in procedures and room assignments to guest services and management for groups.
• Follows up on definite contracts and reviews contracts.
• Acts as onsite contact for daily and weekly meeting room functions and group arrivals.
• Ensures timely billing procedures for meeting functions and group business.
• Gives tours and gathers information when supervisor is absent.
• Conducts day-to-day social media activities and content creation.
• Keeps up with competition, trends and market conditions to increase business.
• Answers phones professionally and directs calls appropriately.
• Enters and maintains group commissions and rebates.
• Submits brand reward points for planners and groups as assigned.
• Implements Group Resume two weeks out for hotel reviews at PMT meetings.
• Sends weekly group pickup information to hotel PMT.
• Completes all training and assists Sales team with administrative tasks.
• Performs additional responsibilities as assigned by leadership.

Skills

Interpersonal skills

Communication

Clear speaking

Active listening

Job description

Description

Job Summary

The Sales Coordinator is responsible for supporting the sales department and maintaining client relationships with a focus on group details and ongoing communications to ensure a seamless experience.

Essential Duties and Responsibilities

• Maintains positive and professional staff and client relationships; welcomes and greets clients and office guests.
• Enters group room blocks into the appropriate software.
• Maintains an accurate inventory of sales collateral and promotional materials.
• Implements and executes all Group Savvy Functions and ensures that protocol is up to date at each property (Bi-weekly audits).
• Communicates with the guest services team and the management team all check-in procedures and room assignments for groups upon their arrival date to ensure contract terms and requests are met.
• Ensures proper and timely follow-up for all definite contracts, introductions, and review of contract.
• Acts as the onsite contact for daily and weekly meeting room functions and group arrival ensuring all needs and requirements have been met.
• Ensures accurate and timely billing procedures are in place for meeting functions and group business.
• Assist potential clients in the absence of the supervisor by giving tours and gathering information.
• Conducts day-to-day social media activities, including posting, responding to comments/messages, and creating engaging content to attract and retain followers on multiple platforms.
• Maintains current knowledge related to competition, trends, and market conditions and effectively applies strategies to increase business.
• Answers phones in a professional manner and appropriately directs calls.
• Enters and maintains all group commissions and rebates.
• Submits brand reward points for planners, groups and as assigned by supervisor.
• Implements Group Resume two weeks out for hotel(s) for review at hotel meetings with PMT.
• Sends weekly group pick up information to hotel PMT.
• Completes all training as assigned.
• Assist Sales team with administrative tasks as needed.
• Performs additional responsibilities as assigned by leadership.

Qualifications

• Strong interpersonal and communication skills.
• Ability to speak clearly and listen attentively.
• Ability to read and write effectively.
• Ability to resolve problems effectively.
• Ability to manage stressful situations with poise and finesse.