Sales BDC Specialist — Appointments & CRM Expert

L0816 Sunrise Chevrolet Buick GMC at Collierville; Collierville (TN); On-site; USD 19,000 - 23,000; Full time

Benefits offered by this job

Competitive pay

Medical, Dental and Vision Plans

Paid Holidays & PTO

Short and Long-Term Disability

Paid Life Insurance

401(k) Retirement Plan

Employee Stock Purchase Plan

Lithia Learning Center

Vehicle Purchase Discounts

Wellness Programs

Job summary

Sunrise Chevrolet Buick GMC at Collierville in Collierville, TN is hiring a Sales BDC Administrator for a full-time position in a high-volume sales department. The role offers steady pay and growth opportunities within Lithia & Driveway.

You will develop customer relationships, contact customers by phone to schedule appointments, and maintain the dealership CRM for ongoing communication. You will stay informed about inventory, pricing, and promotions to drive opportunities.

Qualifications

• 1+ years of customer service or call center experience.
• Ability to communicate effectively by phone, email and text.
• Proficiency with CRM systems and dealership software.

Responsibilities

• Develop customer relationships through follow-up to increase appointments, sales, and retention.
• Contact customers by phone to schedule appointments and follow up on opportunities.
• Gather and maintain accurate customer information in the CRM for ongoing communication.
• Stay up to date on vehicle inventory, pricing, manufacturer programs, and promotions.
• Follow up with customers after visits to ensure satisfaction and address issues.

Skills

Customer service

Call center experience

BDC experience

Receptionist experience

Tools

CRM systems

Dealership software

Job description

Sunrise Chevrolet Buick GMC at Collierville in Collierville, TN is hiring a Sales BDC Administrator for a full-time position in a high-volume sales department. The role offers steady pay and growth opportunities within Lithia & Driveway.

You will develop customer relationships, contact customers by phone to schedule appointments, and maintain the dealership CRM for ongoing communication. You will stay informed about inventory, pricing, and promotions to drive opportunities.