Automotive BDC Specialist – High-Volume Appointments

Team Gillman; Tennessee; On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Full health benefits (medical, dental,

401(k) retirement savings plan

Employee discounts

Career growth opportunities

Drug Free Work Environment

Equal Opportunity Employer

Job summary

Team Gillman is seeking a Business Development Center (BDC) Representative in Tennessee to handle inbound sales calls and internet leads, building relationships and scheduling appointments for the Sales Team.

This high-volume, performance-driven role requires strong communication and follow-up skills, CRM proficiency, and a professional customer experience. Compensation starts at $16/hour with commission opportunities based on appointments that show and sell.

Qualifications

• High school diploma or GED required.
• Excellent oral, written, and interpersonal communication skills.
• Strong customer service and phone skills.
• Comfortable making a high volume of outbound calls.
• Computer literacy and ability to learn CRM systems.
• Strong organizational and follow-up skills.
• Ability to multitask in a fast-paced environment.
• Dependable, punctual, and self-motivated.
• Goal-oriented and comfortable meeting performance targets.
• Automotive BDC or call center experience is a plus.

Responsibilities

• Receive and respond to inbound sales calls and internet leads.
• Identify customer needs and schedule dealership appointments.
• Make outbound calls to new and existing opportunities.
• Communicate with customers via phone, text, and email.
• Follow up with customers throughout the sales process.
• Confirm appointments prior to visits and reschedule missed ones.
• Maintain accurate customer notes in the CRM.
• Collaborate with Sales Associates and Sales Managers.
• Meet daily call, activity, appointment, and performance expectations.
• Provide a professional and positive customer experience.

Skills

Customer service

Phone skills

CRM familiarity

Organizational skills

Multitasking

Dependable

Punctual

Self-motivated

Communication

Follow-up

Education

High School Diploma or GED

Tools

CRM software

Job description

Team Gillman is seeking a Business Development Center (BDC) Representative in Tennessee to handle inbound sales calls and internet leads, building relationships and scheduling appointments for the Sales Team.

This high-volume, performance-driven role requires strong communication and follow-up skills, CRM proficiency, and a professional customer experience. Compensation starts at $16/hour with commission opportunities based on appointments that show and sell.