BDC Agent

RBM Automotive Greenville; Greenville (SC); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Health insurance

Health savings account

Dental insurance

Vision insurance

Paid time off

401(k) with company match

Weekly pay via direct deposit

Employee pricing on vehicles

Job summary

RBM Automotive Greenville is seeking a motivated BDC Agent to join our Porsche Greenville location in Greenville, SC. You will be the first touchpoint for customers across Sales, Service, and Parts, driving engagements, scheduling, and follow-up interactions to deliver a seamless experience.

The ideal candidate is energetic, professional on the phone, organized, and thrives in a fast-paced automotive setting. This role offers competitive pay with performance incentives and benefits.

Qualifications

• High school diploma or equivalent required.
• Authorized to work in the USA.
• Prior BDC, call center, customer service, or automotive experience preferred.
• Strong communication and customer-first attitude.

Responsibilities

• Answer inbound calls for Sales, Service, and Parts.
• Schedule and confirm service appointments.
• Make outbound calls to customers for follow-ups, appointment reminders, and lead outreach.
• Respond promptly to internet inquiries and customer requests.
• Accurately enter customer information into the CRM system.
• Maintain consistent communication with customers via phone, text, and email.
• Provide exceptional customer service and represent the Nissan Greenville brand professionally.
• Use dealership resources, good business judgment, and customer service skills to effectively solve problems and set appointments.
• Proactively communicate potential issues with customers, advisors, technicians, sales staff, management and other departments to provide the best possible customer experience.

Skills

Communication skills

Customer service

Phone communication

Organizational skills

Multitasking

Education

High school diploma

Tools

CRM software

Job description

Job DetailsJob Location: Porsche Greenville - Greenville, SC 29607Porsche Greenville

Located in Greenville, South Carolina, our Dealership is committed to delivering a first-class customer experience both online and in-store. We’re a high-volume location with strong community ties and a modern digital-first approach to automotive retail.

We value teamwork, customer satisfaction, and professional growth. This is a great opportunity for someone looking to build a career in the automotive industry while earning competitive pay plus performance incentives.

Compensation & Benefits

• Up to $20.00 per hour
• Outbound Call Spiffs and Customer Satisfaction Bonuses
• Opportunities for advancement
• Health, health savings account, dental, vision insurance, auxiliary benefits available
• Holidays and paid time off
• Get paid weekly by direct deposit
• 401(k) with company match available
• Employee pricing on vehicles and service

BDC Agent

We are seeking a motivated, customer-focused Business Development Center (BDC) Representative to join our growing team. This role is critical in driving customer engagement, supporting dealership operations, and delivering exceptional customer experience across our Sales, Service, and Parts departments.

The ideal candidate is energetic, professional on the phone, organized, and thrives in a fast-paced environment.

Key Responsibilities

• Answer inbound calls for Sales, Service, and Parts departments
• Schedule and confirm service appointments
• Make outbound calls to customers for follow-ups, appointment reminders, and lead outreach
• Respond promptly to internet inquiries and customer requests
• Accurately enter customer information into the CRM system
• Maintain consistent communication with customers via phone, text, and email
• Provide exceptional customer service and represent the Nissan Greenville brand professionally
• Use dealership resources, good business judgment, and customer service skills to effectively solve problems and set appointments effectively.
• Proactively communicate potential issues with customers, advisors, technicians, sales staff, management and other departments to provide the best possible customer experience.

All associates should abide by company policy and departmental best practices and procedures and perform other duties as assigned.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Prior to being employed, applicants for employment must participate in RBM’s normal screening process which includes: completing a full employment application; satisfactory criminal, credit and driving records checks (where applicable); in-person interviews and other inquiries.

RBM Automotive Group Dealerships have a diverse Drug-Free workforce and are Equal Opportunity Employers.

Requirements and Qualifications

• Work schedule varies and may include evenings, weekends, and peak sales days
• High school diploma or the equivalent
• Authorized to work in the USA for any employer
• Previous BDC, call center, customer service, or automotive experience preferred
• Strong communication skills (phone, text, and email)
• Professional, upbeat, and customer-first attitude
• Comfortable making outbound calls
• Basic computer and CRM proficiency
• Strong organizational and time management skills
• Ability to multitask in a fast-paced environment
• Basic mathematical skills using American units of measure
• Physical activities include: remain stationary and communicating via phone/text/email for long periods of time, operating office equipment, and repetitive motion