SALES BDC AGENT

Gilchrist Automotive Group; Lawton (OK); On-site; USD 19,000 - 22,000; Full time

Job summary

Gilchrist Automotive Group in Lawton, OK is seeking a Sales BDC Agent to handle inbound/outbound calls, emails and online inquiries, scheduling sales appointments and nurturing customer relationships. You will use CRM software to track interactions, collaborate with the sales team, and strive to meet or exceed sales targets while delivering exceptional service.

Relevant automotive familiarity and strong communication are essential.

Qualifications

• High school diploma or equivalent; associate degree preferred.
• 1–2 years in customer service or sales, automotive preferred.
• Proven track record of meeting sales targets.
• Experience with CRM software and database management.

Responsibilities

• Respond to inquiries via phone, email, and online channels.
• Schedule and follow up on sales appointments.
• Understand Gilchrist Auto's products to assist customers.
• Collaborate with sales team to increase traffic and conversions.
• Use CRM to track interactions and update records.
• Meet or exceed sales targets consistently.
• Deliver exceptional customer service to foster loyalty.

Skills

Customer service

Sales experience

CRM software

Communication skills

Multitasking

Microsoft Office

Education

High school diploma

Associate's degree in business/marketing (preferred)

Tools

CRM software

Microsoft Office

Job description

# SALES BDC AGENTHot JobSouthWest GMC - Lawton, OK 73505; SouthWest HMS - Lawton, OK 73505## OverviewSalary Range$15.00 Hourly## DescriptionJob Purpose: - The Sales BDC Agent at Gilchrist Auto is responsible for managing and enhancing customer relationships through effective communication and sales strategies. This role involves handling inbound and outbound calls, emails, and online inquiries to generate sales appointments and ensure customer satisfaction. The Sales BDC Agent plays a crucial role in driving sales growth and supporting the dealership's overall business objectives. Key Responsibilities: - Respond promptly and professionally to all customer inquiries via phone, email, and online platforms. - Schedule sales appointments and follow up with potential customers to ensure their needs are met. - Maintain a comprehensive understanding of Gilchrist Auto's product offerings and services to effectively communicate with customers. - Collaborate with the sales team to develop strategies for increasing dealership traffic and sales conversions. - Utilize CRM software to track customer interactions and update records accurately. - Conduct follow-up communication with customers post-appointment to ensure satisfaction and address any concerns. - Participate in training sessions and meetings to stay informed about industry trends and dealership updates. - Meet or exceed individual and team sales targets on a consistent basis. - Provide exceptional customer service to foster long-term relationships and repeat business.## QualificationsRequired Education: - High school diploma or equivalent; associate's degree in business, marketing, or a related field preferred. Required Experience: - Minimum of 1-2 years of experience in a customer service or sales role, preferably within the automotive industry. - Proven track record of meeting or exceeding sales targets and customer service expectations. - Experience with CRM software and database management. Required Skills and Abilities: - Strong communication skills, both verbal and written, with the ability to effectively engage with customers and team members. - Excellent organizational and multitasking abilities, with a keen attention to detail. - Ability to work independently and as part of a team in a fast-paced environment. - Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and familiarity with automotive sales processes. - Strong problem-solving skills and a customer-focused approach to handling inquiries and resolving issues. - Ability to adapt to changing priorities and demonstrate resilience in a dynamic sales environment.