Sales BDC

Bryan Honda of Fayetteville; Fayetteville (NC); On-site; USD 30,000 - 42,000; Full time

Job summary

Bryan Honda of Fayetteville is seeking energetic individuals to join our fast-paced Internet Sales team and learn the full dealership experience.

You will be the link between the buyer and their future vehicle, assisting with questions, explaining products, and coordinating with the sales team. Training is provided to help you grow with the latest vehicles and technologies.

Qualifications

• Experience in customer service is required.
• Team player attitude is essential.
• Reliable transportation is required.
• Prompt and courteous in interactions.
• Enthusiastic personality with a can-do attitude.
• Strong computer skills and comfort with software tools.
• Willing to submit to pre-employment background check & drug screen.

Responsibilities

• Answer customer calls and establish follows-up with sales appointments.
• Respond quickly to internet, phone and live chat inquiries using scripts and templates.
• Provide customers with initial product information & direct them to the appropriate dealership resources.
• Present initial financing options based on customer needs.
• Follow up with leads not ready to make an appointment or who no-show.
• Encourage showroom visits with the goal of a sale.
• Participate in team & process development sessions and maintain positive relationships with teammates and management.
• Utilize CRM tracking system daily.

Skills

Customer service

Team player

Positive attitude

Strong computer skills

Enthusiastic personality

Reliable transportation

Tools

CRM software

Job description

Do you love working with new technologies and innovative products? We are seeking energetic individuals to join our unique and fast-paced Internet Sales team. This is a great opportunity to start your career in retail automotive and familiarize yourself with the entire dealership experience.

In this role, you will be the link between the buyer and their future vehicle. You will assist the customer with questions regarding the company, perspective vehicles, and their ability to purchase. You will learn about all of the newest vehicles and technologies on the market. We have an in-house Training team dedicated to your success; offering online and in-store training programs with our manufacturers.

Responsibilities:

• Answer customer calls and establish follows-up with sales appointments

• Respond quickly to internet, phone and live chat inquiries using email, phone and live chat scripts and templates

• Provide customers with initial product information & direct them to the appropriate dealership resources

• Present initial financing options based on customer needs

• Follow up with leads that are not ready to make an appointment or no-show

• Attempt to get the customer in the showroom as a visit and hopefully a sale

• Participate in team & process development sessions – keeping positive relationships with teammates, sales teams and dealership management

• Utilize CRM tracking system daily

Qualifications:

• At least one previous role based in strong customer service experience

• Team player attitude

• Reliable transportation

• Prompt and courteous

• Enthusiastic personality

• Strong computer skills

• Willing to submit to a pre-employment background check & drug screen