Internet Sales BDC

Coulter Buick GMC Tempe; Tempe (AZ); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

401(k)

Dental Insurance

Flexible schedule

Health insurance

Paid time off

Vision Insurance

Health savings account

Paid time off

Retirement plan

Vision Insurance

Job summary

A leading automotive dealership in Tempe is looking for an Internet Sales Associate to assist with customer inquiries and schedule appointments. The ideal candidate will have strong communication skills, a goal-oriented mindset, and at least one year of related experience. This full-time position offers numerous benefits, including health insurance, 401(k) matching, and a flexible schedule. The role primarily focuses on building relationships with customers and striving for a high closing ratio in internet sales.

Qualifications

• Prior automotive sales, call center, internet department or BDC experience (1 year preferred).
• Ability to present information clearly and professionally.
• Time management and prioritization skills required.
• Ability to multitask in a fast-paced environment.
• Bilingual abilities are a plus.

Responsibilities

• Contact and communicate with customers to identify vehicle needs.
• Generate solid appointments through proactive outbound prospecting.
• Respond to emails and texts in a quick and professional manner.
• Aim for a 15% closing ratio for internet sales.
• Respond quickly to emails and texts.
• Monitor department emails and text messages for prompt replies.
• Generate solid appointments via outbound prospecting.

Skills

Excellent communication and customer service skills

Self-motivated and goal-oriented

Strong computer and phone skills

Ability to handle objections over the phone

Dependable and punctual

Bilingual

BDC experience

Time management

Punctual

Education

High school or equivalent

Tools

ELeads

Office

Job description

The internet sales BDC is responsible for assisting the sales team in developing, processing, managing, following up and tracking all internet inquires and working to stay in contact with customers and schedule appointments for customers to come in a meet with a sales representative.

Responsibilities

• Contacting and communicating with customers to identify vehicle needs.
• Build and maintain knowledge of product information, current sales pricing, dealership and manufacture events and promotions.
• Utilize computer and phone skills within our internet department to increase appointments, sales and customer retention.
• Help to reach store goals and produce a 15% closing ratio for internet sales.
• Respond to email and text inquires in a quick, professional and well-spoken manner.
• Check department emails and text messages, be prepared to respond immediately
• Generate solid appointments by means of proactive outbound prospecting and lead activity

Qualifications

• Ability to present information in a clear and professional manner
• Able to handle objections over the phone
• Excellent communication and customer service skills
• Self-motivated, goal-oriented, and ability to work in a fast-paced environment
• Strong computer and phone skills (ELeads, reports, internet, Office)
• Bilingual is always a plus - please mention when applying
• Prior automotive sales, call center, internet department or BDC experience -1 year
• Professional appearance and strong work ethic
• Time management, prioritization skills and ability to multi-task are required
• Dependable, punctual and a self starter

Job Type: Full time. Salary

Benefits

• 401(k)
• 402(k) matching
• Dental Insurance
• Flexible schedule
• Flexible spending account
• Health insurance Health insurance
• Heath saving account
• Paid time off
• Retirement plan
• Vision Insurance

Schedule

• Monday - Friday with some weekends.

Supplemental pay types

• Bonus pay available

Education

• High school or equivalent preferred

Experience

• Sales Experience: 1 year (preferred)
• Customer Service: 1 year (preferred)

License/Certification

• Driver's license (preferred)

Work Location

• In person