Toyota BDC Representative

Lexus LC; Knoxville (TN); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401k retirement

Paid Holidays

Paid vacations

Employee discounts

Sick Leave

Job summary

Lexus LC is looking for a Toyota BDC/Internet Sales Associate in Knoxville, TN. This role involves assisting customers with their vehicle inquiries and provides initial financing options. Candidates must have strong customer service experience, a team player attitude, and computer skills. The dealership offers various benefits including health insurance options, 401k retirement, and paid vacation. Join a dynamic team and kick-start your career in retail automotive!

Qualifications

• At least one previous role based in strong customer service experience.
• Must have strong computer skills.
• Willing to submit to a pre-employment background check & drug screen.

Responsibilities

• Answer customer calls and establish follow-ups with sales appointments.
• Respond quickly to internet, phone and live chat inquiries.
• Provide customers with initial product information and direct them to dealership resources.
• Present initial financing options based on customer needs.
• Follow up with leads that are not ready to make an appointment.
• Utilize CRM tracking system daily.

Skills

Customer service experience

Strong computer skills

Team player attitude

Enthusiastic personality

Prompt and courteous

Tools

CRM tracking system

Job description

Toyota BDC/Internet Sales Associate

Do you love working with new technologies and innovative products? We are seeking energetic individuals to join our unique and fast-paced Internet Sales team. This is a great opportunity to start your career in retail automotive and familiarize yourself with the entire dealership experience.

In this role, you will be the link between the buyer and their future vehicle. You will assist the customer with questions regarding the company, perspective vehicles, and their ability to purchase. You will learn about all of the newest vehicles and technologies on the market. We have an in-house Training team dedicated to your success; offering online and in-store training programs with our manufacturers.

Responsibilities

• Answer customer calls and establish follow-ups with sales appointments
• Respond quickly to internet, phone and live chat inquiries using email, phone and live chat scripts and templates
• Provide customers with initial product information & direct them to the appropriate dealership resources
• Present initial financing options based on customer needs
• Follow up with leads that are not ready to make an appointment or no-show
• Participate in team & process development sessions – keeping positive relationships with teammates, sales teams and dealership management
• Utilize CRM tracking system daily

Qualifications

• At least one previous role based in strong customer service experience
• Team player attitude
• Prompt and courteous
• Enthusiastic personality
• Must have strong computer skills
• Willing to submit to a pre-employment background check & drug screen

Dealership Benefits

• Insurance plans available for eligible full time associates
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Disability Insurance
• Voluntary Accidental Insurance
• Voluntary Critical Insurance
• 401k retirement
• Paid Holidays for eligible associates
• Paid vacations for eligible associates
• Employee discounts
• Sick Leave for eligible associates
• Drug Free workplace