Sales Associate/Front Desk (Full Time)

Rumble - Staten Island; Montvale (NJ); On-site; USD 21,000 - 30,000; Full time

Job summary

Rumble - Staten Island is seeking a friendly, energetic front desk associate to welcome members and guests. You will check in clients, provide top-of-the-line service, and execute the sales and hospitality process for first-time members.

You will collaborate with studio management and franchise owners, participate in events, and maintain brand standards while developing selling skills. A passion for people and hospitality is essential.

Qualifications

• Excellent sales, communication and customer service skills required.
• Hospitality and passion for people.
• Fluent in English with strong in-person, phone and email communication.

Responsibilities

• Check in clients for sessions.
• Provide top of the line service to all new and existing members.
• Execute sales and hospitality process of first time member experience, follow up, and close.
• Maintain acceptable level of personal sales production.
• Work collaboratively with studio management and franchise owner(s).
• Participate in special events to promote the club.
• Assumes responsibility for developing selling skills.
• Maintain brand standards and initiatives.

Skills

Sales

Communication

Customer service

Hospitality

English fluency

Computer skills

Flexible schedule

Tools

Club Ready software

Job description

REQUIREMENTS:

• Excellent sales, communication, and customer service skills required
• Must have genuine hospitality and passion for people
• Goal-oriented with an ability to achieve sales in memberships and retail
• Ability to learn and use the Club Ready software system
• Must be fluent in English and have excellent communication skills via in person, phone and email
• Must be able to work under pressure and meet tight deadlines
• Must have proficient computer skills
• Must have flexibility for a non-traditional schedule including some holiday, early-morning and weekend availability

PHYSICAL REQUIREMENTS:

• Must be able and willing to move bags, and perform minor maintenance
• Must be willing to clean Rumble, Bathrooms, Lobby, etc.
• Must be able to lift up to 30lbs

RESPONSIBILITIES:

• Check in clients for sessions
• Provide top of the line service to all new and existing members
• Execute sales and hospitality process of first time member experience, follow up, and close
• Maintain acceptable level of personal sales production
• Work collaboratively with studio management and franchise owner(s)
• Participate in special events (health fairs, grand openings, marathons, and community and hospital events) to promote the club
• Assumes responsibility for developing selling skills
• Maintain brand standards and initiatives