Sales Associate / Front Desk

WellBiz Brands, Inc.; Belmont (MA); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Medical insurance

Free monthly massage

Bonus based on performance

Wellness plan commission

Job summary

Elements Massage Belmont is seeking a friendly Retail Sales Associate to help clients discover the Elements Wellness Program and experience the studio. You will follow our proven sales process and build lasting client relationships.

Ideal candidates listen closely to new, established, and prospective clients, turning feedback into exceptional service. Availability for evenings and weekend shifts is required; perks include medical insurance, a complimentary monthly massage, and bonuses based on

Qualifications

• Prior retail sales experience preferred; selling memberships or services in-person.
• Customer service in a spa-like environment is preferred; hospitality-focused.
• Familiarity with modern office tools; scheduling and payments processed with computer programs.
• Available to work some evenings and weekend shifts.

Responsibilities

• Follow the proven sales process to sell the Elements Wellness Program and build customer loyalty.
• Engage clients with strong listening skills to understand their needs.
• Turn client criticisms into a story of great customer service.
• Assist in in-person sales and scheduling; support payments and client experience.
• Be available for evenings and weekend shifts.

Skills

Retail sales

Customer service

Listening skills

Communication

Tools

Scheduling software

Job description

At Elements Massage Belmont, we value our team members and understand work-life balance is

key. Our philosophy is to communicate effectively, encourage collaboration and provide

the proper resources for everyone to excel. If you’re looking for a retail sales / customer service job where you can positively change the lives of clients in a meaningful way, then look no further!

Retail Sales Associates enjoy the following perks

• Pay starting at $17-$18 per hour depending on experience
• Bonuses based on monthly conversion numbers
• Medical insurance
• A complimentary monthly massage or skincare service at the studio
• Our team members will earn commission for wellness plan sales and have opportunities to earn additional bonuses.

Here’s what we are looking for

• Ability to follow our proven sales process to sell the monthly Elements Wellness Program and build customer loyalty.
• The right candidate must like talking, but more important, love listening to all new clients, established clients, and prospective clients.
• The right candidate can turn every incident of client criticism to a story of great customer service. Qualifications
• Prior retail sales experience preferred; selling memberships or services in‑person to potential clients.
• Customer Service in a spa‑like or similar environment is preferred; catering experiences that distinguish their value with attention, hospitality, and execution.
• Familiarity with modern office tools and systems; scheduling and payments are all processed with easy‑to‑learn computer programs.
• Driven to create the best work environment for the employees and the best experiences for the client.
• Availability to work some evenings and a weekend shift

©2023 Elements Therapeutic Massage, LLC (“ETM”). Each Elements Massage® studio is independently owned and operated. Franchise owners are solely responsible for all employment decisions and matters regarding their independently owned and operated studios. All individuals hired by franchise owners’ studios are their employees, not those

of ETM. Elements Massage® + design are registered trademarks owned by ETM.