Sales Associate / Front Desk

Elements Massage; Belmont (MA); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Starting pay $17–$18 per hour

Bonuses based on monthly conversions

Medical insurance

Complimentary monthly massage or skin‑

Wellness plan commission

Job summary

Elements Massage Belmont is seeking Retail Sales Associates to help clients select the monthly Wellness Program and deliver spa-like service. You will listen closely, build client loyalty, and drive memberships while following a proven sales process.

Prior retail experience is preferred; you will use scheduling and payments software, work evenings/weekends, and enjoy benefits like health insurance, bonuses, and a complimentary monthly massage or skincare service at the studio.

Qualifications

• Follow the proven sales process to sell the wellness program.
• Listen attentively to new and existing clients to build loyalty.
• Experience in retail sales and selling memberships or services in person.
• Provide exceptional customer service in a spa-like environment.

Responsibilities

• Sell the monthly Elements Wellness Program and drive memberships.
• Turn client feedback into positive service stories.
• Engage customers with hospitality and execution.
• Utilize scheduling and payments systems to support clients.

Skills

Sales process

Active listening

Customer service

Retail sales

Communication

Tools

Scheduling software

Payment processing

Job description

Overview

At Elements Massage Belmont, we value our team members and understand work-life balance iskey. Our philosophy is to communicate effectively, encourage collaboration and providethe proper resources for everyone to excel. If you’re looking for a retail sales / customer service job where you can positively change the lives of clients in a meaningful way, then look no further!

Retail Sales Associates enjoy the following perks:

• Pay starting at $17-$18 per hour depending on experience
• Bonuses based on monthly conversion numbers
• Medical insurance
• A complimentary monthly massage or skincare service at the studio
• Our team members will earn commission for wellness plan sales and have opportunities to earn additional bonuses.

Here’s what we are looking for:

• Ability to follow our proven sales process to sell the monthly Elements Wellness Program and build customer loyalty.
• The right candidate must like talking, but more important, love listening to all new clients, established clients, and prospective clients.
• The right candidate can turn every incident of client criticism to a story of great customer service. Qualifications:
• Prior retail sales experience preferred; selling memberships or services in‑person to potential clients.
• Customer Service in a spa‑like or similar environment is preferred; catering experiences that distinguish their value with attention, hospitality, and execution.
• Familiarity with modern office tools and systems; scheduling and payments are all processed with easy‑to‑learn computer programs.
• Driven to create the best work environment for the employees and the best experiences for the client.
• Availability to work some evenings and a weekend shift

Legal Disclaimer

©2023 Elements Therapeutic Massage, LLC (“ETM”). Each Elements Massage® studio is independently owned and operated. Franchise owners are solely responsible for all employment decisions and matters regarding their independently owned and operated studios. All individuals hired by franchise owners’ studios are their employees, not those of ETM. Elements Massage® + design are registered trademarks owned by ETM.