Retail Sales Associate / Customer Service

WellBiz Brands, Inc.; Florida; On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Bonuses based on monthly conversion

Paid Time Off

Complimentary monthly massage

Retail Discounts

Commission on wellness plan sales

Additional bonuses up to $200+

Job summary

Elements Therapeutic Massage, LLC studio is seeking a Retail Sales Associate to drive membership sales and deliver exceptional customer experiences. You will follow a proven sales process, listen to client needs, and convert inquiries into wellness plans while maintaining a spa-like, hospitality-driven environment.

Perks include paid time off, massage benefits, discounts, and added bonuses for performance. This role offers hourly pay with commission potential, reflecting our customer-first

Qualifications

• Prior retail sales experience preferred; selling memberships or services in-person to potential clients.
• Customer service in a spa-like environment is preferred; emphasis on hospitality and execution.
• Familiarity with modern office tools; scheduling and payments are processed with simple software.

Responsibilities

• Follow our proven sales process to sell the Elements Wellness Program and build loyalty.
• Engage with new and existing clients; listen carefully to understand their needs.
• Turn client criticism into stories of outstanding customer service.

Skills

Retail sales

Customer service

Active listening

Job description

If you’re looking for a retail sales associate / customer service job where you can positively change the lives of clients in a meaningful way, then look no further!

Retail Sales Associates enjoy the following perks

• Pay $16 - $17 per hour depending on experience
• Bonuses based on monthly conversion numbers
• Paid Time Off
• A complimentary monthly massage at the studio
• Retail Discounts
• Our team members will earn commission for wellness plan sales and have opportunities to earn up to $200+ in additional bonuses.

Here’s what we are looking for

• Ability to follow our proven sales process to sell the monthly Elements Wellness Program and build customer loyalty.
• The right candidate must like talking, but more important, love listening to all new clients, established clients, and prospective clients.
• The right candidate can turn every incident of client criticism to a story of great customer service.

Qualifications

• Prior retail sales experience preferred; selling memberships or services in‑person to potential clients.
• Customer Service in a spa‑like or similar environment is preferred; catering experiences that distinguish their value with attention, hospitality, and execution.
• Familiarity with modern office tools and systems; scheduling and payments are all processed with easy‑to‑learn computer programs.
• Driven to create the best work environment for the employees and the best experiences for the client.

©2023 Elements Therapeutic Massage, LLC (“ETM”). Each Elements Massage® studio is independently owned and operated. Franchise owners are solely responsible for all employment decisions and matters regarding their independently owned and operated studios. All individuals hired by franchise owners’ studios are their employees, not those of ETM. Elements Massage® + design are registered trademarks owned by ETM.