Sales Associate DTLA

Bottega Louie Restaurant and Gourmet Market; Los Angeles (CA); On-site; USD 34,000 - 36,000; Full time

Benefits offered by this job

Health benefits

Paid sick leave

Tip pool participation

Job summary

Bottega Louie Restaurant and Gourmet Market in Los Angeles is seeking a full-time Sales Associate for the pastry shop and market. You will deliver ceremonial guest experiences, share detailed knowledge of pastries and market items, and upsell effectively while maintaining a fast, friendly guest flow.

The role requires high school education, the ability to stand for long periods, lift up to 35 lbs, and a willingness to work 40 hours per week in a busy, premium setting.

Qualifications

• Minimum High School education required.
• Strong interpersonal and hospitality skills.
• Ability to upsell while maintaining guest satisfaction.

Responsibilities

• Provide guests with personal, gracious, and professional service.
• Explain pastry and market items with confidence to drive sales.
• Greet customers and ensure complete satisfaction; suggest additional merchandise.
• Handle cash, balance drawer, and process payments accurately.
• Maintain clean, well-organized work area and restock as needed.
• Prepare and serve beverages and pastries per standards, ensuring speed of service.
• Assist with inventory and stay current on seasonal items.

Skills

Customer service

Upselling

Cash handling

Product knowledge

Team player

Education

High School

Job description

Job Details

Job Location: Los Angeles - Los Angeles, CA 90017

Position Type: Full Time

Education Level: High School

Salary Range: $25.00 - $26.00 Hourly

Travel Percentage: None

Job Shift: Any

Job Category: Restaurant - Food Service

ABOUT BOTTEGA LOUIE

Founded in Los Angeles in 2007, Bottega Louie develops premier landmark Restaurants, Patisseries & Cafés. Our objective is to deeply connect with the communities we serve by creating premium Fine Dining, Patisserie, Bakery and Café experiences thoughtfully designed and accessible to everyone.

We are committed to serving the finest quality classic American, Italian & French café and bistro recipes paired with first class exceptional service

We operate with the management systems and tools required to consistently produce thousands of premium Guest Experiences daily

We provide valuable opportunities for each Bottega Louie Team Member to pursue professional progress and satisfaction in their work

We believe life is richer and we are most effective when we truly connect to the people around us and work together cooperatively as a Team and respect each others contribution and importance

WHO WE’D LIKE TO WORK WITH

• People who genuinely like people and respect each others contributions
• People who are Team Players who enjoy creating exceptional premium Guest Experiences for all to enjoy
• People who contribute positively to our Team’s experience and company culture by recognizing the best way to deliver exceptional Guest Experiences is through developing a world-class Employee Experience and Company Culture
• People who are committed to learning and developing Bottega Louie Systems & Tools to consistently serve premium Guest Experiences that exceed what we want as discerning Guests
• People committed to working with the operating discipline required to provide sustainable benefits to all our Stakeholders: Guests, Team Members, Vendors, Investors and the Neighborhoods where we operate
• People who are Full-time professionals available to work 40 hours per week, able to lift 35 lbs and stand and move for extended period of times

SALES ASSOCIATE RESPONSIBILITIES

• Provide the guest with personal, gracious, and professional service, catering to their individual wants and needs
• Provide the guest with thorough knowledge of the merchandise offered for sale in the pastry case and packaged market products
• Translate this knowledge into creative selling techniques to promote profitability
• Greet customers and ensure that all customers are completely satisfied
• Determine customer needs and suggest additional merchandise to meet their needs
• Provide attentive service and establish an immediate rapport to our guests in the Patisserie
• Maintain daily awareness of merchandise in stock
• Promptly follow up on all special orders and special service request
• Professionally handle difficult customer situations and immediately involve or notify management when needed
• Accurately describe all coffee and pastry items and upsell to guests. This includes focusing on details with a warm friendly, clear and highly professional style
• Properly handle cash and maintain the register, this includes accurately entering tips, placing orders, and keeping a balanced drawer
• Knowledge of food allergens in our products
• Keep up to date on seasonal items in the Patisserie
• Receive and fulfill guests’ orders on all Patisserie items
• Create all Bottega Louie coffees and teas for the market and café and abiding by Bottega Louie recipe standards, sanitation standards and maintaining speed of service
• Keeps a clean, well-stocked and organized workstation
• Receive all Patisserie products and restock throughout the shift
• Properly store and rotate macarons
• Become certified through all Bottega Louie Patisserie Positions (Barista, Product Knowledge and Sales)
• Present a positive attitude toward merchandise, company and other fellow employees
• Work closely with staff to create a steady flow of service
• Due to the nature of the business and the fluctuating demands, you may be asked to help in other areas of the Patisserie and may have to perform other duties as required or assigned

COMPENSATION

• Top performers earn approximately $25 - $26 per hour including tips (based on recent average sales data and depending on volume, performance and other factors)
• $18.42 of hourly compensation plus $7 - $8 of tips (based on recent average top 25% of Sales Associate sales data)
• Our top Sales Associate last period made more than $25 per hour including tips
• Tip pool participation subject to California Labor Code & Fair Labor & Standards Act
• Comprehensive health benefits available to eligible Employees
• 48 Hours Paid Sick Leave per year (Accrues at a rate of 1 hour for every 30 hours worked subject to an 80 hour cap)

BOTTEGA LOUIE IS AN EQUAL OPPORTUNITY EMPLOYER

WE WILL CONSIDER FOR EMPLOYMENT ALL QUALIFIED APPLICANTS, INCLUDING THOSE WITH CRIMINAL HISTORIES, IN A MANNER CONSISTENT WITH THE REQUIREMENTS OF APPLICABLE STATE AND LOCAL LAWS, INCLUDING THE CITY OF LOS ANGELES’ FAIR CHANCE INITIATIVE FOR HIRING ORDINANCE.

WE ARE COMMITTED TO CREATING AN INCLUSIVE WORKPLACE FOR ALL & ENCOURAGE APPLICANTS FROM A WIDE VARIETY OF IDENTITIES, IDEAS, PERSPECTIVES & EXPERIENCES TO APPLY