Guest Services DTLA

Bottega-Louie-Restaurant-and-Gourmet-Market-; Los Angeles (CA); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Paid sick leave

Job summary

Bottega Louie in Los Angeles is hiring for a Guest Services Associate to greet guests, answer phone calls, respond to emails, and handle reservation requests with warmth and professionalism.

The role requires punctuality, accuracy with cash handling, and adherence to company policies. You will help maintain a clean, organized workspace and contribute to delivering premium guest experiences that reflect our standards.

Responsibilities

• Demonstrate a hospitable experience for the guest, making the guest the number one priority.
• Answer incoming phone calls and respond to customer inquiries and reservation requests with warmth and professionalism.
• Monitor and promptly respond to customer emails with attention to detail and a sense of urgency.
• Count and verify large volumes of cash accurately and efficiently.

Job description

ABOUT BOTTEGA LOUIEFounded in Los Angeles in 2007, Bottega Louie develops premier landmark Restaurants, Patisseries & Cafés. Our objective is to deeply connect with the communities we serve by creating premium Fine Dining, Patisserie, Bakery and Café experiences thoughtfully designed and accessible to everyone.We are committed to serving the finest quality classic American, Italian & French café and bistro recipes paired with first class exceptional serviceWe operate with the management systems and tools required to consistently produce thousands of premium Guest Experiences dailyWe provide valuable opportunities for each Bottega Louie Team Member to pursue professional progress and satisfaction in their workWe believe life is richer and we are most effective when we truly connect to the people around us and work together cooperatively as a Team and respect each other’s contribution and importanceOur greatest strength, and the largest contributing factor to our success, is our Team. As a Bottega Louie Team Member, you are essential to satisfying our discerning Guests and contributing to the Company’s continued success.WHO WE’D LIKE TO WORK WITHPeople who genuinely like people and respect each other’s contributionsPeople who are Team Players who enjoy creating exceptional premium Guest Experiences for all to enjoyPeople who contribute positively to our Team’s experience and company culture by recognizing the best way to deliver exceptional Guest Experiences is through developing a world-class Employee Experience and Company CulturePeople who are committed to learning and developing Bottega Louie Systems & Tools to consistently serve premium Guest Experiences that exceed what we want as discerning GuestsPeople committed to working with the operating discipline required to provide sustainable benefits to all our Stakeholders: Guests, Team Members, Vendors, Investors and the Neighborhoods where we operateGUEST SERVICES RESPONSIBILITIESInclude but are not limited to:Demonstrate a hospitable experience for the guest, making the guest the number one priority.Answer incoming phone calls and respond to customer inquiries and reservation requests with warmth and professionalism.Monitor and promptly respond to customer emails with attention to detail and a sense of urgency.Count and verify large volumes of cash accurately and efficiently.Ensure compliance with company policies and procedures regarding cash handling and security.Adhere to all applicable regulations and guidelines governing cash handling and reporting.Maintain a clean and organized workspace.COMPENSATION$20 - $22 of hourly compensation48 Hours Paid Sick Leave per year (Accrues at a rate of 1 hour for every 30 hours worked subject to an 80 hour cap)BOTTEGA LOUIE IS AN EQUAL OPPORTUNITY EMPLOYER.WE WILL CONSIDER FOR EMPLOYMENT ALL QUALIFIED APPLICANTS, INCLUDING THOSE WITH CRIMINAL HISTORIES, IN A MANNER CONSISTENT WITH THE REQUIREMENTS OF APPLICABLE STATE AND LOCAL LAWS, INCLUDING THE CITY OF LOS ANGELES’ FAIR CHANCE INITIATIVE FOR HIRING ORDINANCE.WE ARE COMMITTED TO CREATING AN INCLUSIVE WORKPLACE FOR ALL & ENCOURAGE APPLICANTS FROM A WIDE VARIETY OF IDENTITIES, IDEAS, PERSPECTIVES & EXPERIENCES TO APPLY.