Guest Services DTLA

Bottega Louie Restaurant, Gourmet Market & Patisserie; Los Angeles (CA); On-site; USD 28,000 - 30,000; Full time

Job summary

Bottega Louie in Los Angeles is seeking friendly Guest Services staff to welcome guests and deliver premium service in a fast-paced environment. You will handle reservations, respond to inquiries, and help ensure a memorable dining and cafe experience.

The role focuses on hospitality, cash handling accuracy, and teamwork with the front-of-house and kitchen teams to uphold our high standards and guest satisfaction.

Qualifications

• Experience in guest-facing roles is preferred.
• Ability to respond professionally to inquiries and reservations.
• Accurate cash handling and cash register operation.
• Maintain a clean, organized workstation and teamwork with staff.

Responsibilities

• Demonstrate a hospitable experience for the guest, making the guest the number one priority.
• Answer incoming phone calls and respond to customer inquiries and reservation requests with warmth and professionalism.
• Monitor and promptly respond to customer emails with attention to detail and a sense of urgency.
• Count and verify large volumes of cash accurately and efficiently.
• Ensure compliance with company policies and procedures regarding cash handling and security.
• Adhere to all applicable regulations and guidelines governing cash handling and reporting.
• Maintain a clean and organized workspace.

Skills

Customer service

Phone etiquette

Cash handling

Attention to detail

Hospitality mindset

Job description

About Bottega Louie

Founded in Los Angeles in 2007, Bottega Louie develops premier landmark Restaurants, Patisseries & Cafés. Our objective is to deeply connect with the communities we serve by creating premium Fine Dining, Patisserie, Bakery and Café experiences thoughtfully designed and accessible to everyone.

• We are committed to serving the finest quality classic American, Italian & French café and bistro recipes paired with first class exceptional service
• We operate with the management systems and tools required to consistently produce thousands of premium Guest Experiences daily
• We provide valuable opportunities for each Bottega Louie Team Member to pursue professional progress and satisfaction in their work
• We believe life is richer and we are most effective when we truly connect to the people around us and work together cooperatively as a Team and respect each other’s contribution and importance

About Bottega Louie

Founded in Los Angeles in 2007, Bottega Louie develops premier landmark Restaurants, Patisseries & Cafés. Our objective is to deeply connect with the communities we serve by creating premium Fine Dining, Patisserie, Bakery and Café experiences thoughtfully designed and accessible to everyone.

• We are committed to serving the finest quality classic American, Italian & French café and bistro recipes paired with first class exceptional service
• We operate with the management systems and tools required to consistently produce thousands of premium Guest Experiences daily
• We provide valuable opportunities for each Bottega Louie Team Member to pursue professional progress and satisfaction in their work
• We believe life is richer and we are most effective when we truly connect to the people around us and work together cooperatively as a Team and respect each other’s contribution and importance

Our greatest strength, and the largest contributing factor to our success, is our Team. As a Bottega Louie Team Member, you are essential to satisfying our discerning Guests and contributing to the Company’s continued success.

Who We’d Like To Work With

• People who genuinely like people and respect each other’s contributions
• People who are Team Players who enjoy creating exceptional premium Guest Experiences for all to enjoy
• People who contribute positively to our Team’s experience and company culture by recognizing the best way to deliver exceptional Guest Experiences is through developing a world‑class Employee Experience and Company Culture
• People who are committed to learning and developing Bottega Louie Systems & Tools to consistently serve premium Guest Experiences that exceed what we want as discerning Guests
• People committed to working with the operating discipline required to provide sustainable benefits to all our Stakeholders: Guests, Team Members, Vendors, Investors and the Neighborhoods where we operate

Guest Services Responsibilities

Include but are not limited to:

• Demonstrate a hospitable experience for the guest, making the guest the number one priority.
• Answer incoming phone calls and respond to customer inquiries and reservation requests with warmth and professionalism.
• Monitor and promptly respond to customer emails with attention to detail and a sense of urgency.
• Count and verify large volumes of cash accurately and efficiently.
• Ensure compliance with company policies and procedures regarding cash handling and security.
• Adhere to all applicable regulations and guidelines governing cash handling and reporting.
• Maintain a clean and organized workspace.

Compensation

• $20 - $22 of hourly compensation
• 48 Hours Paid Sick Leave per year (Accrues at a rate of 1 hour for every 30 hours worked subject to an 80 hour cap)

BOTTEGA LOUIE IS AN EQUAL OPPORTUNITY EMPLOYER.

WE WILL CONSIDER FOR EMPLOYMENT ALL QUALIFIED APPLICANTS, INCLUDING THOSE WITH CRIMINAL HISTORIES, IN A MANNER CONSISTENT WITH THE REQUIREMENTS OF APPLICABLE STATE AND LOCAL LAWS, INCLUDING THE CITY OF LOS ANGELES’ FAIR CHANCE INITIATIVE FOR HIRING ORDINANCE.

WE ARE COMMITTED TO CREATING AN INCLUSIVE WORKPLACE FOR ALL & ENCOURAGE APPLICANTS FROM A WIDE VARIETY OF IDENTITIES, IDEAS, PERSPECTIVES & EXPERIENCES TO APPLY.