Sales Associate and Customer Service

Elements Massage; Fairfield (CT); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Complimentary monthly massage

Job summary

Elements Massage Fairfield seeks an engaging, outgoing individual to lead sales and customer service for potential clients and current members. Earn commissions on Wellness Plan sales, with pay ranging from $20.00–$26.00/hr and a complimentary monthly massage as part of benefits.

The role emphasizes hospitality, teamwork with managers and massage therapists, and a streamlined checkout process to ensure a positive client experience.

Qualifications

• Retail sales experience preferred.
• Customer service in a spa-like environment preferred.
• Familiarity with scheduling and payments software.

Responsibilities

• Inform all clients about the benefits of the Elements Massage Wellness Program, a no hassle membership plan
• Follow our proven sales process to enroll clients into the Elements Massage Wellness Program
• Be the first and final face of hospitality, whether on the phone or in the studio
• Ensure the client appointment paperwork and payment process is brief, painless and accurate
• Work as a team with our managers and massage therapists to create an environment where clients are the center of the world

Skills

Sales experience

Customer service

Communication

Listening skills

Job description

Overview

Elements Massage Fairfield is looking for engaging, fearless, outgoing personality to lead the sales and customer service of potential clients and current members. Our business is built on Wellness Program sales and we reward our team when we meet our objectives.

Do you want to work in a job where you can help change clients' lives? Our team members will earn commission for Wellness Plan sales.

Benefits:

• Pay ranging from $20.00 - $26.00/hr based on experience + commissions
• Complimentary monthly massage

Responsabilities:

• Inform all clients about the benefits of the Elements Massage Wellness Program, a no hassle membership plan
• Follow our proven sales process to enroll clients into the Elements Massage Wellness Program
• Be the first and final face of hospitality, whether on the phone or in the studio
• Ensure the client appointment paperwork and payment process is brief, painless and accurate
• Work as a team with our managers and massage therapists to create an environment where clients are the center of the world

Skills:

• Ability to follow our proven sales process to sell the monthly Elements Massage Wellness Program and build customer loyalty
• The right candidate must like talking, but more important, love listening to all new clients, established clients, and perspective clients
• The right candidate can turn every incident of client criticism to a story of great customer service

Qualifications:

• Prior Retail sales experience is preferred
• Customer service experience in a spa like environment is preferred, catering experiences that distinguish their value with attention, hospitality and execution.
• Familiarity with modern office tools and systems: scheduling and payments are all processed with easy-to-learn computer programs
• Driven to create the best work environment for the employees and the best experiences for the client.

Legal Disclaimer

2023 Elements Therapeutic Massage, LLC (“ETM”). Each Elements Massage studio is independently owned and operated. Franchise owners are solely responsible for all employment decisions and matters regarding their independently owned and operated studios. All individuals hired by franchise owners’ studios are their employees, not those of ETM. Elements Massage + design are registered trademarks owned by ETM.