Retail Sales Associate / Customer Service

WellBiz Brands, Inc.; Birmingham (MI); On-site; USD 21,000 - 23,000; Full time

Benefits offered by this job

Dental and Vision

Short-term Disability

Complimentary monthly massage

Accidental insurance

Job summary

Elements Massage in Birmingham, MI is seeking a friendly, attentive team member to be the first and final face of hospitality across phone and in-studio interactions. You will guide clients through the Elements Wellness Program and help create an exceptional massage experience.

Responsibilities include smooth appointment paperwork and payments, collaborating with the Studio Manager and massage therapists, and building loyal client relationships through outstanding service.

Qualifications

• Experience in customer service in spa or similar environment preferred.
• Able to follow sales process to promote Wellness Program.
• Retail sales experience preferred; in-person memberships/services.
• Excellent communication and hospitality mindset.
• Familiar with office tools and scheduling/payments software.

Responsibilities

• Create an exceptional massage experience for every client as they enter the studio.
• Be the first and final face of hospitality, on the phone or in person.
• Inform clients about the benefits of the Elements Wellness Program.
• Ensure paperwork and payments are brief, painless, and accurate.
• Collaborate with Studio Manager and Massage Therapists to keep clients at the center.

Skills

Listening skills

Sales ability

Retail sales

Customer service

Office tools

Team collaboration

Tools

Scheduling software

Job description

If you’re looking for a job where you can positively change the lives of clients in a meaningful way, then look no further!

Pay And Benefits

• Pay $15-$17 per hour based on experience
• Bonuses based on monthly Wellness Program sales
• Dental, Vision, Short Term Disability, Accidental Insurance
• Complimentary monthly massage

Responsibilities And Duties

• Elements Massage is looking for someone who can create an exceptional massage experience for every client every time they enter our studio
• Being the first and final face of hospitality, whether on the phone or in the studio
• Informing all clients about the benefits of the Elements Wellness Program
• Ensuring the client appointment paperwork and payment process is brief, painless, and accurate
• Working as a team with our Studio Manager and Massage Therapists to create an environment where clients are the center of the world

Qualifications And Skills

• The right candidate must like talking, but more importantly, love listening to all new clients, established clients, and prospective clients
• Ability to follow our proven sales process to sell the monthly Elements Wellness Program and build customer loyalty.
• Prior retail sales experience preferred; selling memberships or services in‑person to potential clients.
• Customer Service in a spa like or similar environment is preferred; creating a client experience that distinguishs their value with our attention and hospitality
• Familiarity with modern office tools and systems; scheduling and payments are all processed with easy to learn computer programs
• Driven to create the best work environment for our clients

©2023 Elements Therapeutic Massage, LLC (“ETM”). Each Elements Massage® studio is independently owned and operated. Franchise owners are solely responsible for all employment decisions and matters regarding their independently owned and operated studios. All individuals hired by franchise owners’ studios are their employees, not those of ETM. Elements Massage® + design are registered trademarks owned by ETM.