Sales Associate and Customer Service

WellBiz Brands, Inc.; Fairfield (CT); On-site; USD 27,552 - 35,817; Full time

Benefits offered by this job

Complimentary monthly massage

Job summary

WellBiz Brands, Inc. is looking for an outgoing and engaging Sales Associate at Elements Massage in Fairfield, Connecticut. This role involves leading sales and customer service to both potential clients and existing members, with a focus on the Elements Massage Wellness Program. The ideal candidate should possess prior retail experience and a strong commitment to client care.

Compensation includes hourly pay ranging from $20.00 - $26.00 based on experience plus commissions, along with complimentary monthly massages as a benefit.

Qualifications

• Prior retail sales experience preferred.
• Customer service experience in a spa environment is preferred.
• Familiarity with modern office tools.

Responsibilities

• Inform clients about Elements Massage Wellness Program benefits.
• Enroll clients into the Wellness Program using the sales process.
• Ensure client appointment paperwork is accurate and efficient.
• Create a welcoming environment with team collaboration.

Skills

Sales process adherence

Listening skills

Customer service recovery

Job description

Overview

Elements Massage Fairfield is looking for an engaging, fearless, outgoing personality to lead the sales and customer service of potential clients and current members. Our business is built on Wellness Program sales and we reward our team when we meet our objectives. Do you want to work in a job where you can help change clients' lives? Our team members will earn commission for Wellness Plan sales.

Benefits

• Pay ranging from $20.00 - $26.00/hr based on experience + commissions
• Complimentary monthly massage

Responsabilities

• Inform all clients about the benefits of the Elements Massage Wellness Program, a no hassle membership plan
• Follow our proven sales process to enroll clients into the Elements Massage Wellness Program
• Be the first and final face of hospitality, whether on the phone or in the studio
• Ensure the client appointment paperwork and payment process is brief, painless and accurate
• Work as a team with our managers and massage therapists to create an environment where clients are the center of the world

Skills

• Ability to follow our proven sales process to sell the monthly Elements Massage Wellness Program and build customer loyalty
• The right candidate must like talking, but more important, love listening to all new clients, established clients, and perspective clients
• The right candidate can turn every incident of client criticism to a story of great customer service

Qualifications

• Prior Retail sales experience is preferred
• Customer service experience in a spa like environment is preferred, catering experiences that distinguish their value with attention, hospitality and execution.
• Familiarity with modern office tools and systems scheduling and payments are all processed with easy-to-learn computer programs
• Driven to create the best work environment for the employees and the best experiences for the client.

If working in a rewarding sales environment in a great massage studio sounds exciting, you should apply today!

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