Retail Sales Associate / Customer Service

Elements Massage; Tempe (AZ); On-site; USD 20,000 - 21,000; Full time

Benefits offered by this job

Base wage $14.35–$15.00/hr

Bonuses for sales & conversions

Biweekly bonuses

Complimentary monthly massage

Job summary

Elements Massage in Tempe, AZ is seeking a Retail Sales Associate / Customer Service Associate to lead client-facing retail and membership sales. You will deliver a welcoming massage studio experience and explain the Elements Wellness Program to clients and members.

The role rewards sales performance with commissions and bonuses, with base pay between $14.35 and $15.00 per hour, and an opportunity to earn more through monthly conversions and incentives.

Qualifications

• Experience in retail sales is preferred.
• Ability to listen to clients and build loyalty.
• Experience in spa-like service is preferred.
• Willingness to follow a sales process.
• Comfort with handling memberships and payments.

Responsibilities

• Create an exceptional massage experience for every client.
• Inform clients about the Elements Wellness Program.
• Enroll clients into the Wellness Program.
• Serve as the first and last face of hospitality in the studio.
• Ensure paperwork and payments are quick and accurate.
• Collaborate with managers and therapists to delight clients.
• Keep the studio clean and inviting.

Skills

Active listening

Sales process

Customer service

Communication

Hospitality

Teamwork

Tools

POS systems

Job description

Overview

If you’re looking for a retail sales associate / customer service job where you can positively change the lives of clients in a meaningful way, then look no further!

Elements Massage is a wellness studio looking for an engaging, fearless, outgoing personality to lead retail sales and customer service of potential clients and current members. Our business is built on Elements Wellness Program sales and we reward our team when we meet our objectives.

Our team members will earn commission for wellness plan and gift card sales and have opportunities to earn up to an additional $3/hr each month along with many other performace based bonuses.

Responsibilities

Responsibilities and Duties

• Elements Massage is looking for a Retail Sales Associate / Customer Service Associate to create an exceptional massage experience for all the clients every time they enter the studio.
• Informing all clients about the benefits of the Elements Wellness Program, a no hassle membership plan
• Following our proven sales process to enroll clients into the Elements Wellness Program
• Being the first and final face of hospitality, whether on the phone or in the studio
• Ensuring the client appointment paperwork and payment process is brief, painless, and accurate
• Working as a team with our Managers and Massage Therapists to create an environment where clients are the center of the world
• Keeping the studio clean and inviting

Qualifications

Qualifications and Skills

• Ability to follow our proven sales process to sell the monthly Elements Wellness Program and build customer loyalty.
• The right candidate must like talking, but more important, love listening to all new clients, established clients, and prospective clients.
• The right candidate can turn every incident of client criticism to a story of great customer service. Qualifications:
• Prior retail sales experience preferred; selling memberships or services in‑person to potential clients.
• Customer Service in a spa‑like or similar environment is preferred; catering experiences that distinguish their value with attention, hospitality, and execution.
• Familiarity with modern office tools and systems; scheduling and payments are all processed with easy‑to‑learn computer programs.
• Driven to create the best work environment for the employees and the best experiences for the client.

Benefits

Studio Specific Benefits - Pay $14.35 - $15.00 base wageper hour depending on experience - Bonuses based on monthly conversion/sales numbers - Bonuses/commissions paid biweekly on sales, conversions, goals - A complimentary monthly massage at the studio

Legal Disclaimer

Each Elements Massage® studio is independently owned and operated. Franchise owners (or their designated hiring managers) are solely responsible for all employment and personnel decisions and matters regarding their independently owned and operated studios, including hiring, direction, training, supervision, discipline, discharge, compensation (e.g., wage practices and tax withholding and reporting requirements), and termination of employment. Elements Therapeutic Massage, LLC (ETM) is not involved in, and is not responsible for, employment and personnel matters and decisions made by any franchise owner. All individuals hired by franchise owners’ studios are their employees, not those of ETM. Benefits vary by independently owned and operated Elements Massage® studios. Elements Massage® and Elements Massage + design are registered trademarks owned by ETM.