Sales Associate

The NOW Maitland; Town of Florida (NY); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Bonus based on performance

Employee discounts

Paid time off

Job summary

The NOW Maitland in the Town of Florida, NY seeks an Experience Guide responsible for enhancing the guest experience, managing appointments, and ensuring smooth daily operations. You will greet guests, promote memberships, and maintain a welcoming environment.

The ideal candidate will have sales and customer service experience, strong communication skills, and a friendly demeanor. Flexible working hours are available, including evenings and weekends, making this a dynamic role.

Qualifications

• Sales and service-related experience preferred.
• Ability to be efficient and detail-oriented in a fast-paced environment.
• Must have enthusiasm and possess excellent guest service skills.

Responsibilities

• Provide top-level service for guests and team members.
• Warmly greet and check in guests.
• Actively drive enhancement, membership, and gift card sales.

Skills

Customer service skills

Sales experience

Communication skills

Problem-solving skills

Job description

Benefits

• Bonus based on performance
• Employee discounts
• Paid time off

Schedule / Expected Work Hours

• Ability to work flexible hours, including evenings, weekends, holidays
• 9AM - 3 PM Open or 2:45 PM - 9:30 PM Close

Job Summary

The Experience Guide is responsible for the guest experience, selling enhancements and memberships, maintaining the reception area, and ensuring the seamless daily operations of the boutique. This includes but is not limited to greeting and assisting guests regarding services and products, booking appointments, promoting memberships, customizing the guest’s massage, and handling payment for services performed.

Responsibilities

• Provide top-level service for guests and team members.
• Warmly greet and check in guests.
• Actively drive enhancement, membership, and gift card sales by passionately educating guests about our services, memberships, and retail offerings.
• Accurately and effectively book, edit, and cancel massage appointments.
• Open/close the boutique each day according to standard operating procedures.
• Resolve guest issues.
• Ensure guest areas are maintained to standard.
• Maintain a positive attitude and contribute toward a healthy & happy workplace.
• Collaborate with the leadership team to ensure best practices and foster innovation.

Qualifications

• Sales and service-related experience preferred.
• Ability to be efficient and detail-oriented in a fast-paced environment.
• Must have enthusiasm and possess excellent guest service skills.
• Strong communication skills including actively listening, empathizing, and being the subject matter expert for all things The NOW.
• Enjoy working with people and possess a friendly and outgoing personality.
• Possesses problem-solving and troubleshooting skills.
• Must be a team player.