Front Desk Associate Experience Guide

The NOW Santa Monica; Santa Monica (CA); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Diversity celebration

Supportive team

Member discounts

Inspiring environment

Career growth

Competitive pay & commissions

Job summary

The NOW Massage Santa Monica seeks an Experience Guide to enhance guest experiences, promote memberships and upgrades, and manage reception duties. You will assist guests with service selections, book appointments, and handle payments in a fast-paced boutique setting.

Your role includes maintaining a welcoming reception, driving sales of enhancements, and ensuring smooth daily operations alongside a collaborative leadership team.

Qualifications

• Sales and guest service experience preferred.
• Able to work in a fast-paced environment with attention to detail.
• Enthusiasm and excellent guest service skills required.
• Strong communication and active listening skills; be the subject matter expert for The NOW.
• Friendly, outgoing personality with a collaborative mindset.
• Problem-solving and troubleshooting abilities.
• Must be a team player.

Responsibilities

• Provide top-level service for guests and team members.
• Warmly greet and check in guests.
• Drive enhancements, memberships, and gift card sales by educating guests about services and retail.
• Book, edit, and cancel massage appointments accurately.
• Open/close the boutique daily per SOPs.
• Resolve guest issues and maintain guest areas to standard.
• Maintain a positive attitude and contribute to a healthy workplace.
• Collaborate with leadership to implement best practices and foster innovation.

Skills

Sales experience

Detail orientation

Guest service

Communication

Team player

Problem solving

Job description

Benefits:

• An environment where diversity is celebrated
• A positive, empathetic, and supportive team and company
• Team member discounts
• Aesthetically inspiring work environment
• Career growth opportunities
• Competitive compensation + generous commissions

Schedule / Expected Work Hours:

• Ability to work flexible hours, including evenings, weekends, holidays
• Must be able to work a minimum of 2 shifts: one PM and one weekend shift

Job Summary

The Experience Guide is responsible for the guest experience, selling enhancements and memberships, maintaining the reception area, and ensuring the seamless daily operations of the boutique. This includes but is not limited to greeting and assisting guests regarding services and products, booking appointments, promoting memberships, customizing the guest’s massage, and handling payment for services performed.

Responsibilities

• Provide top-level service for guests and team members.
• Warmly greet and check in guests.
• Actively drive enhancement, membership, and gift card sales by passionately educating guests about our services, memberships, and retail offerings.
• Accurately and effectively book, edit, and cancel massage appointments.
• Open/close the boutique each day according to standard operating procedures.
• Resolve guest issues.Ensure guest areas are maintained to standard.
• Maintain a positive attitude and contribute toward a healthy & happy workplace.
• Collaborate with the leadership team to ensure best practices and foster innovation.

Qualifications

• Sales and service-related experience preferred.
• Ability to be efficient and detail-oriented in a fast-paced environment.
• Must have enthusiasm and possess excellent guest service skills.
• Strong communication skills including actively listening, empathizing, and being the subject matter expert for all things The NOW
• Enjoy working with people and possess a friendly and outgoing personality.
• Possesses problem-solving and troubleshooting skills.
• Must be a team player.

Company Overview

The NOW Massage was designed as an oasis to disconnect from the outside world and reconnect within. The NOW Massage’s goal is to offer high-quality, customizable massage services without the time commitment and cost of a traditional spa. The NOW Massage’s interiors have been recognized by the press and influencers for its elevated aesthetic, inspired by exotic destinations from around the world. With boutiques currently open from coast to coast and steady expansion on the horizon, The NOW Massage is looking forward to bringing its thoughtfully crafted menu, healing products, and signature design to cities all over the United States. For more information, please visit thenowmassage.com.

Company Purpose/Mission

Self-Care is Essential The NOW is designed as a refuge to help you disconnect from the outside world and reconnect within. We are where you go to turn down the noise so you can listen to what your body needs. We say show up for yourself so you can better support others. Relax your body. Reset your soul. Start NOW.

We design our services to be convenient, affordable, and high-quality always. The menu of customizable enhancements makes personalizing your service simple. Our interiors are recognized for their elevated aesthetic, inspired by exotic destinations from around the world.

Company Values

Brand Truths

LIVE IN THE NOW

Be Present. Take time to recharge and reconnect within.

KINDNESS IS MAGIC

Positive energy always. Create a circle of warmth and compassion from welcoming guests to giving back to your community.

CARE FOR THOSE WHO CARE FOR OTHERS

Foster an environment where team members feel valued, recognized, and rewarded.

AUTHENTICITY ALWAYS

Open and transparent communication with our inner circle and guests.