Sales Associate

Rocky's Ace Hardware; South Hadley (MA); On-site; USD 30,000 - 38,000; Full time

Job summary

Rocky’s Ace Hardware is seeking a sales associate to deliver outstanding customer service, process sales quickly at the register, and help with stocking and merchandising.

You will greet customers, answer questions, and assist in selecting products and services to meet project needs, while fostering a welcoming store environment. The role emphasizes teamwork and meeting sales goals in a busy retail setting.

Qualifications

• Excellent customer service and sales abilities.
• Cash register operation and handling cash.
• Ability to greet customers and upsell Ace Rewards.
• Maintain orderly register area and supplies.

Responsibilities

• Provide helpful customer service and determine customer needs.
• Perform cashiering and accurately process sales and returns.
• Assist with stocking, merchandising, and receiving merchandise.
• Maintain store cleanliness and safety; operate store equipment as needed.
• Attend store meetings and participate in promotions.

Skills

Customer service

Sales skills

Cashier experience

Merchandising

Job description

Position Summary:

This sales associate position is responsible for maintaining helpful customer service, processing sales quickly, accurately and efficiently and performing cash register operations. The sales associate position is responsible for the operations of our store and plays a key role in providing Amazing customer service by engaging the customer and determining their needs and project requirements.

Essential Duties:

• Ability to combine amazing customer service with strong sales skills;
• Perform all tasks in the store including such activities as cashiering, product placement, receiving of merchandise, processing shipments and/or store stocking, store cleanliness, sales, and operating equipment;
• Work with management team to achieve established sales and productivity goals;
• Assisting in maintaining the good working condition of store equipment;
• Work with management to develop and execute ideas and activities to increase store traffic;
• Ensure that end-caps, dump bins and feature displays are properly merchandised and maintained;
• Ensure each customer receives amazing service which follows the Helpful Customer Service behaviors and mystery shop standards
• Greet customers as they enter the store
• Answer phone calls
• Maintain awareness of all promotions and advertisements
• Accurately and efficiently ring on registers and maintain all cash at registers
• Maintain orderly appearance of register area and supplies stocked
• Solicit customers to open an Ace Rewards card
• Issuing receipts, refunds, credits or change due to customers
• Attend mandatory monthly store meetings

Other responsibilities as assigned by store management.