Sales Assistant - Saks, New York

Fendi; New York (NY); On-site; USD 30,686 - 43,704; Part time

Benefits offered by this job

Medical insurance

Bonus structure

Paid time off

401k with employer contribution

Employee discount

Job summary

Fendi is seeking a Sales Assistant in New York City who will be responsible for providing exceptional customer service and operational support to achieve sales goals. This role demands a minimum of one year in luxury retail, excellent interpersonal skills, and the ability to communicate effectively. Key responsibilities include client engagement, managing product launches, and supporting the sales team. Compensation includes an hourly rate of $27 plus commission along with a generous benefits package.

Qualifications

• Minimum of 1 year experience in a luxury selling environment.
• Ability to communicate effectively both verbally and in writing.
• Act with integrity and business maturity.
• 50% physical labor required.
• Must have flexible availability for nights, weekends, and holidays.

Responsibilities

• Facilitate a flawless client experience by greeting clients and sharing information.
• Assist clients with questions and facilitate a smooth experience.
• Maintain traffic flow for adequate service levels.
• Proactively communicate wait times and expectations.
• Provide outstanding customer service and manage client communications.

Skills

Excellent interpersonal skills

Problem-solving

Attention to detail

Organizational skills

Ability to lift up to 10lbs

Collaboration

Tools

POS system

Inventory management

Job description

Position

The Sales Assistant will be accountable for providing outstanding customer service through operational administration supporting the team and stores sales goals. Through product knowledge and acute operational competence, the FENDI Sales Assistant crafts an outstanding client experience and reinforces the Brand dedication to excellence.

Responsibilities

• Facilitate in the flawless client experience by warmly greeting clients upon arrival and sharing relevant information regarding health and safety protocols.
• Assist clients by answering questions and helping facilitate a flawless experience to bridge the wait time and time in boutique.
• Maintain flow of traffic to ensure adequate service levels.
• Proactively communicate what the client should expect in terms of wait time, in‑boutique experience, etc. Set realistic expectations with clients.
• Provide outstanding customer service in maintaining store outlook communication and answering the store’s phones.
• Support the sales team to help drive sales performance, client retention, client prospects, and client birthday/anniversary special occasions.
• Act as a liaison between client and client advisors at POS.
• Manage product launches, pre‑sales, reservations, deposits, and client credit card organization.
• Develop and maintain detailed product knowledge to enhance and improve the quality of the client experience.
• Process client shipments, consignments, transfers, and stock.
• Align with all loss prevention procedures to ensure integrity of inventory.
• Pack shipments securely, following required specifications.
• Support the stock team with processing all parcel shipments with the designated carrier; FedEx/UPS/USPS/Messenger services.
• Maintain shipping supplies and prioritize inventory.

Qualifications

• Minimum of 1 year experience in a luxury selling environment.
• Excellent interpersonal skills; the ability to communicate effectively both verbally and in writing.
• A natural problem‑solver, who is also intuitively analytical and creative.
• Act with integrity and business maturity, always keeping the client in mind.
• Outstanding attention to detail and organizational skills.
• Ability to use POS system and inventory management functions.
• Ability to work in a collaborative team environment.
• Ability to lift boxes/weight up to 10lbs plus.
• 50% physical labor.
• Must have flexible availability, some nights, weekends, and holidays.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, and to perform key job functions.

At our Maison, we offer a generous benefits package including medical insurance, bonus structure, paid time off, holiday pay, 401k, automatic employee contribution, and more.

The base compensation for this role is $27 hourly plus commission. In addition, there is a comprehensive benefits package including: medical, dental, vision, short and long‑term disability, various paid time off programs, employee discount/perks, and a retirement plan with employer contribution.