Sales Assistant - Saks, New York

LVMH Group; New York (NY); On-site; USD 30,686 - 43,704; Full time

Benefits offered by this job

Medical insurance

Paid time off

401k with employer contribution

Employee discount

Job summary

LVMH Group is seeking a Sales Assistant in New York, New York. This position involves delivering exceptional customer service and supporting the sales team to achieve goals. Responsibilities include greeting clients, managing phone communication, and processing client shipments.

The ideal candidate should have at least 1 year of experience in a luxury environment and excellent interpersonal skills. The role offers a competitive hourly rate of $27 plus commission, alongside a comprehensive benefits package including medical insurance and retirement plans.

Qualifications

• Minimum of 1 year experience in a luxury selling environment.
• Ability to communicate effectively both verbally and in writing.
• Must have flexible availability, some nights, weekends, and holidays.

Responsibilities

• Greet clients upon arrival and share health and safety information.
• Assist clients by answering questions to enhance client experience.
• Manage store communication and answer store phones.
• Support sales team to help drive sales performance.
• Process client shipments and maintain shipping supplies.

Skills

Excellent interpersonal skills

Problem-solving skills

Attention to detail

Organizational skills

Team collaboration

Tools

POS system

Inventory management system

Job description

The Sales Assistant will be accountable for providing outstanding customer service through operational administration supporting the team and stores sales goals. Through product knowledge and acute operational competence, the FENDI Sales Assistant crafts an outstanding client experience and reinforces the Brand dedication to excellence.

Responsibilities

• Facilitate in the flawless client experience by warmly greeting clients upon arrival and sharing relevant information regarding health and safety protocols.
• Assist clients by answering questions and helping facilitate a flawless experience to bridge the wait time and time in boutique.
• Maintain flow of traffic to ensure adequate service levels.
• Proactively communicate what the client should expect in terms of wait time, in-boutique experience, etc. Set realistic expectations with clients.
• Provide outstanding customer service in maintaining store outlook communication and answering stores phones.
• Supports sales team to help drive sales performance, client retention, client prospects, client birthday anniversary special occasion.
• Acts as a liaison between client and client advisors at POS.
• Product launches, pre-sales, reservations, deposits, and client credit card organization.
• Develop and maintain detailed product knowledge to enhance and improve the quality of the client experience.
• Processes client shipments, consignments, transfers, and stock.
• Align with all loss prevention procedures to ensure integrity of inventory.
• Pack shipments securely, following required specifications.
• Supports stock team with processing all parcel shipments with the designated carrier; FedEx/UPS/USPS/Messenger services.
• Maintain shipping supplies and prioritize inventory.

Qualifications

• Minimum of 1 year experience in a luxury selling environment.
• Excellent interpersonal skills; the ability to communicate effectively both verbally and in writing.
• A natural problem-solver, who is also intuitively analytical and creative.
• Act with integrity and business maturity, always keeping the client in mind.
• Outstanding attention to detail and organizational skills.
• Ability to use POS system and inventory management functions.
• Ability to work in a collaborative team environment.
• Ability to lift boxes/weight up to 10lbs plus.
• 50% physical labor.
• Must have flexible availability, some nights, weekends, and holidays.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, and to perform key job functions.

At our Maison, we offer a generous benefits package including medical insurance, bonus structure, paid time off, holiday pay, 401k, automatic employee contribution, and more.

The base compensation for this role is $27 hourly plus commission. In addition, there is a comprehensive benefits package including medical, dental, vision, short and long-term disability, various paid time off programs, employee discount/perks, and a retirement plan with employer contribution.