Client Advisor - Soho, New York

Fendi Italia Srl; New York (NY); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Medical insurance

Bonus structure

Paid time off

401k

Job summary

Fendi Italia Srl is seeking a Client Advisor in New York to deliver exceptional service and exceed sales goals. You will build client relationships, manage CRM data, and use the POS system to support daily operations while upholding the brand’s standards.

Candidates with luxury retail experience, strong communication skills, and flexibility for evenings, weekends, and holidays are preferred. Joining the team means contributing to a premium client experience and ongoing training.

Qualifications

• Minimum 2 years’ experience in luxury retail.
• Excellent communication in written and spoken form.
• Ability to use POS system and inventory management functions.
• RTW experience preferred.
• Flexible availability, some nights, weekends and holidays.
• Foreign language skills are a plus.

Responsibilities

• Achieve all Client Advisor critical metrics and CRM requirements.
• Meet or exceed store, category, and individual sales goals.
• Follow all store guidelines.
• Build and maintain client books; follow-through with clients’ concerns; maintain customer correspondence to build clientele.
• Assist with special requests (repairs, special orders, returns, etc.).
• Adhere to all store policies and procedures.
• Participate in vital stocking/restocking of the store.
• Proficient use of POS system and updating customer database.
• Acquire product knowledge and company history.
• Maintain professional appearance per FENDI dress code, grooming, and uniform standards.
• May have responsibility for opening/closing the store.
• Assist in maintaining visual standards with direction from VM, corporate and management.
• Maintain open/ongoing communication with store management, peers, and other levels of company personnel.
• Be a positive role model, representing the brand.
• Participate in training of new Client Advisors.
• Participate in monthly team meetings.
• Adhere to loss prevention standards.
• Follow health and safety guidelines.

Skills

Excellent communication

POS system proficiency

Team collaboration

Digital literacy

Education

High School Diploma

Tools

CRM software

Inventory management

Job description

The FENDI Client Advisor is accountable for providing outstanding customer service and for exceeding their sales goals. Through product knowledge and higher operational savvy, they will craft an outstanding client experience and supports the Brand dedication to excellence.

Responsibilities

• Achieve all Client Advisor critical metrics and CRM requirements.
• Meet or exceed store, category, and individual sales goals.
• Follow all store guidelines.
• Build and maintain client books; follow-through with clients concerns, inquiries; maintain customer correspondence to build clientele, improve relationships and drive business.
• Assist with special requests, which include but are not limited to repairs, special orders, returns, etc.
• Adhere to all store policies and procedures.
• Participate in vital stocking/restocking of the store.
• Proficient and accurate use of POS system and other software as the need arises, updating customer database.
• Acquire product knowledge, company information and history.
• Keep up to date with company news and be familiar with the competition.
• Maintain a professional appearance and follow FENDI dress code, grooming, and uniform standards.
• Perform regular store maintenance functions as needed or assigned.
• May have responsibility for opening/closing the store as needed, including morning team meeting.
• Assist in maintaining visual standards with direction from VM, corporate and management.
• Must maintain open/ongoing communication and positive relationship with store management, peers, and other levels of company personnel.
• Be a positive role model, always representing the brand appropriately.
• Participate in the training of new Client Advisors (product knowledge, store procedures, company policies).
• Participate and prepare for monthly team meetings.
• Adhere to loss prevention standards.
• Follow all health and safety guidelines.

Profile

• Minimum 2 years’ experience, luxury retail preferred
• Strong drive for results; goal oriented
• Excellent communication skills: the ability to communicate effectively both verbally and in writing
• Ability to use POS system and its inventory management functions
• RTW experience preferred
• Foreign language skills are a plus
• Ability to work in a collaborative team environment
• Ability to lift boxes / weight up to 10lbs
• Minimum High School Diploma
• Organizational and strong digital literacy required
• Must have flexible availability, some nights, weekends, and holidays

Additional information

At our Maison, we offer a generous benefits package including medical insurance, bonus structure, paid time off, holiday pay, 401k, automatic employee contribution, and more.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, and to perform key job functions.