Client Advisor - Soho, New York

Inside Lvmh; New York (NY); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical insurance

Bonus structure

Paid time off

401k

Job summary

FENDI is seeking a Client Advisor to deliver outstanding customer service, exceed sales goals, and create an exceptional client experience through product knowledge and brand excellence.

You will build and maintain client books, assist with special requests, manage store operations, and uphold dress code and visual standards while collaborating with the team. A minimum HS diploma and 2 years in luxury retail are preferred.

Qualifications

• Minimum 2 years luxury retail experience
• Excellent verbal and written communication
• Ability to use POS system and inventory management functions
• Flexible availability including some nights, weekends and holidays

Responsibilities

• Achieve client advisor metrics and CRM requirements.
• Meet or exceed store, category, and individual sales goals.
• Follow all store guidelines.
• Build and maintain client books; respond to client inquiries and maintain correspondence.
• Assist with special requests (repairs, special orders, returns).
• Adhere to store policies and procedures.
• Participate in stocking/restocking of the store.
• Proficient use of POS and updating customer database.
• Acquire product knowledge and company history.
• Maintain professional appearance and dress code.
• Perform regular store maintenance as needed.
• Open/close the store as needed; participate in morning meetings.
• Assist in maintaining visual standards with direction from VM and management.
• Maintain open communication with store management and peers.
• Be a positive brand representative.
• Participate in training of new Client Advisors.
• Prepare for monthly team meetings.
• Adhere to loss prevention standards.
• Follow health and safety guidelines.

Skills

Communication skills

POS system proficiency

Team collaboration

Digital literacy

Customer service orientation

Education

High School Diploma

Tools

POS system

Inventory management software

Job description

The FENDI Client Advisor is accountable for providing outstanding customer service and for exceeding their sales goals. Through product knowledge and higher operational savvy, they will craft an outstanding client experience and supports the Brand dedication to excellence.

Responsibilities

• Achieve all Client Advisor critical metrics and CRM requirements.
• Meet or exceed store, category, and individual sales goals.
• Follow all store guidelines.
• Build and maintain client books; follow-through with clients concerns, inquiries; maintain customer correspondence to build clientele, improve relationships and drive business.
• Assist with special requests, which include but are not limited to repairs, special orders, returns, etc.
• Adhere to all store policies and procedures.
• Participate in vital stocking/restocking of the store.
• Proficient and accurate use of POS system and other software as the need arises, updating customer database.
• Acquire product knowledge, company information and history.
• Keep up to date with company news and be familiar with the competition.
• Maintain a professional appearance and follow FENDI dress code, grooming, and uniform standards.
• Perform regular store maintenance functions as needed or assigned.
• May have responsibility for opening/closing the store as needed, including morning team meeting.
• Assist in maintaining visual standards with direction from VM, corporate and management.
• Must maintain open/ongoing communication and positive relationship with store management, peers, and other levels of company personnel.
• Be a positive role model, always representing the brand appropriately.
• Participate in the training of new Client Advisors (product knowledge, store procedures, company policies).
• Participate and prepare for monthly team meetings.
• Adhere to loss prevention standards.
• Follow all health and safety guidelines.

Profile

• Minimum 2 years’ experience, luxury retail preferred
• Strong drive for results; goal oriented
• Excellent communication skills: the ability to communicate effectively both verbally and in writing
• Ability to use POS system and its inventory management functions
• RTW experience preferred
• Foreign language skills are a plus
• Ability to work in a collaborative team environment
• Ability to lift boxes / weight up to 10lbs
• Minimum High School Diploma
• Organizational and strong digital literacy required
• Must have flexible availability, some nights, weekends, and holidays

Additional information

At our Maison, we offer a generous benefits package including medical insurance, bonus structure, paid time off, holiday pay, 401k, automatic employee contribution, and more.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, and to perform key job functions.