Client Advisor - Soho, New York

Fendi; New York (NY); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical insurance

Bonus structure

Paid time off

401k

Job summary

FENDI is seeking a Client Advisor in New York to deliver exceptional customer service and surpass sales goals. You will leverage product knowledge and CRM practices to craft an outstanding client experience and support brand excellence.

You will build lasting client relationships, process transactions with POS systems, and participate in stock maintenance while adhering to store policies and visual standards.

Qualifications

• Minimum 2 years’ experience; luxury retail preferred.
• Strong drive for results; goal oriented.
• Excellent communication skills; written and verbal.
• Ability to use POS system and its inventory management functions.
• RTW experience preferred; foreign language skills are a plus.
• Flexible availability; some nights, weekends and holidays.
• Organizational and strong digital literacy required.

Responsibilities

• Achieve all Client Advisor metrics and CRM requirements.
• Meet or exceed store, category, and individual sales goals.
• Follow all store guidelines and policies.
• Build and maintain client books; follow up with clients to build relationships and drive business.
• Assist with special requests (repairs, special orders, returns, etc.).
• Maintain POS accuracy and update customer records as needed.
• Participate in stocking/restocking; assist in visual standards and store upkeep.
• Open/close responsibilities as needed and attend team meetings.

Skills

Luxury retail experience

Strong communication

POS system proficiency

Team player

Customer service excellence

Flexible availability

Education

High school diploma

Tools

POS software

Job description

Position

Client Advisor

Job Responsibilities

The FENDI Client Advisor is accountable for providing outstanding customer service and for exceeding their sales goals. Through product knowledge and higher operational savvy, they will craft an outstanding client experience and supports the Brand dedication to excellence.

Responsibilities

• Achieve all Client Advisor critical metrics and CRM requirements.
• Meet or exceed store, category, and individual sales goals.
• Follow all store guidelines.
• Build and maintain client books; follow-through with clients concerns, inquiries; maintain customer correspondence to build clientele, improve relationships and drive business.
• Assist with special requests, which include but are not limited to repairs, special orders, returns, etc.
• Adhere to all store policies and procedures.
• Participate in vital stocking/restocking of the store.
• Proficient and accurate use of POS system and other software as the need arises, updating customer database.
• Acquire product knowledge, company information and history.
• Keep up to date with company news and be familiar with the competition.
• Maintain a professional appearance and follow FENDI dress code, grooming, and uniform standards.
• Perform regular store maintenance functions as needed or assigned.
• May have responsibility for opening/closing the store as needed, including morning team meeting.
• Assist in maintaining visual standards with direction from VM, corporate and management.
• Must maintain open/ongoing communication and positive relationship with store management, peers, and other levels of company personnel.
• Be a positive role model, always representing the brand appropriately.
• Participate in the training of new Client Advisors (product knowledge, store procedures, company policies).
• Participate and prepare for monthly team meetings.
• Adhere to loss prevention standards.
• Follow all health and safety guidelines.

Profile

• Minimum 2 years’ experience, luxury retail preferred
• Strong drive for results; goal oriented
• Excellent communication skills: the ability to communicate effectively both verbally and in writing
• Ability to use POS system and its inventory management functions
• RTW experience preferred
• Foreign language skills are a plus
• Ability to work in a collaborative team environment
• Ability to lift boxes / weight up to 10lbs
• Minimum High School Diploma
• Organizational and strong digital literacy required
• Must have flexible availability, some nights, weekends, and holidays

Additional Information

At our Maison, we offer a generous benefits package including medical insurance, bonus structure, paid time off, holiday pay, 401k, automatic employee contribution, and more.

Equal Opportunity

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, and to perform key job functions.