Client Advisor - Boston, MA Copley

Fendi; Boston (KY); On-site; USD 29,000 - 43,000; Full time

Benefits offered by this job

Medical insurance

Bonus structure

Paid time off

Holiday pay

401k

Job summary

Fendi is seeking a Client Advisor to deliver outstanding customer service and exceed sales goals. You will leverage product knowledge and store procedures to create a superior client experience, while supporting the brand's commitment to excellence.

Responsibilities include achieving critical metrics, maintaining client books, handling special requests, and contributing to team meetings. A luxury retail background and flexible availability are preferred.

Qualifications

• 2+ years in luxury retail (preferred)
• Excellent communication, verbal and written
• Able to use POS system and inventory management
• RTW experience preferred
• Foreign language skills are a plus
• Collaborative team environment
• Able to lift up to 10 lbs
• High school diploma required
• Strong digital literacy
• Flexible availability including nights, weekends and holidays

Responsibilities

• Provide outstanding customer service and achieve sales goals
• Maintain client books and follow up with clients
• Handle repairs, special orders and returns
• Follow store policies and procedures
• Assist with stock/restocking
• Use POS system and update customer database
• Maintain professional appearance and adhere to dress code
• Participate in team meetings and training
• Support loss prevention and health & safety guidelines

Skills

Communication skills

POS system

Digital literacy

Team collaboration

Flexibility

Education

High school diploma

Tools

POS software

Job description

Job Responsibilities

The FENDI Client Advisor is accountable for providing outstanding customer service and for exceeding their sales goals. Through product knowledge and higher operational savvy, they will craft an outstanding client experience and supports the Brand dedication to excellence.

Position

Client Advisor

Job Responsibilities

The FENDI Client Advisor is accountable for providing outstanding customer service and for exceeding their sales goals. Through product knowledge and higher operational savvy, they will craft an outstanding client experience and supports the Brand dedication to excellence.

Responsibilities

• Achieve all Client Advisor critical metrics and CRM requirements.
• Meet or exceed store, category, and individual sales goals.
• Follow all store guidelines.
• Build and maintain client books; follow-through with clients concerns, inquiries; maintain customer correspondence to build clientele, improve relationships and drive business.
• Assist with special requests, which include but are not limited to repairs, special orders, returns, etc.
• Adhere to all store policies and procedures.
• Participate in vital stocking/restocking of the store.
• Proficient and accurate use of POS system and other software as the need arises, updating customer database.
• Acquire product knowledge, company information and history.
• Keep up to date with company news and be familiar with the competition.
• Maintain a professional appearance and follow FENDI dress code, grooming, and uniform standards.
• Perform regular store maintenance functions as needed or assigned.
• May have responsibility for opening/closing the store as needed, including morning team meeting.
• Assist in maintaining visual standards with direction from VM, corporate and management.
• Must maintain open/ongoing communication and positive relationship with store management, peers, and other levels of company personnel.
• Be a positive role model, always representing the brand appropriately.
• Participate in the training of new Client Advisors (product knowledge, store procedures, company policies).
• Participate and prepare for monthly team meetings.
• Adhere to loss prevention standards.
• Follow all health and safety guidelines.

Profile

• Minimum 2 years’ experience, luxury retail preferred
• Strong drive for results; goal oriented
• Excellent communication skills: the ability to communicate effectively both verbally and in writing
• Ability to use POS system and its inventory management functions
• RTW experience preferred
• Foreign language skills are a plus
• Ability to work in a collaborative team environment
• Ability to lift boxes / weight up to 10lbs
• Minimum High School Diploma
• Organizational and strong digital literacy required
• Must have flexible availability, some nights, weekends, and holidays

Additional Information

• At our Maison, we offer a generous benefits package including medical insurance, bonus structure, paid time off, holiday pay, 401k, automatic employee contribution, and more.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, and to perform key job functions.