Client Advisor - Fashion Valley, San Diego

Inside Lvmh; San Diego (CA); On-site; USD 30,307 - 41,328; Full time

Benefits offered by this job

Medical insurance

Bonus structure

Paid time off

Holiday pay

401k

Employee discount/perks

Retirement plan with employer contrib.

Job summary

FENDI Client Advisor in San Diego is responsible for delivering outstanding customer service and surpassing sales goals. You will leverage product knowledge and operational savvy to create an exceptional client experience while embodying the brand's commitment to excellence.

Key duties include building client books, handling inquiries, processing repairs or special orders, maintaining store standards, and using the POS system accurately. A minimum of two years in luxury retail is preferred.

Qualifications

• Minimum 2 years’ experience, luxury retail preferred.
• Strong drive for results; goal oriented.
• Excellent communication skills in writing and speaking.
• Ability to use POS system and its inventory functions.
• RTW experience preferred.

Responsibilities

• Achieve all Client Advisor metrics and CRM requirements.
• Meet or exceed store, category, and individual sales goals.
• Follow all store guidelines and policies.
• Build and maintain client books; maintain customer correspondence.
• Assist with special requests (repairs, special orders, returns).
• Maintain visual standards and participate in store maintenance.
• Operate POS system accurately and update customer database.
• Open/close duties as needed including morning team meetings.
• Support training of new Client Advisors and participate in monthly meetings.

Skills

Excellent communication

Drive for results

Team collaboration

Flexible availability

Customer service oriented

Education

High School Diploma

Tools

POS system

Inventory management

Job description

The FENDI Client Advisor is accountable for providing outstanding customer service and for exceeding their sales goals. Through product knowledge and higher operational savvy, they will craft an outstanding client experience and supports the Brand dedication to excellence.

Responsibilities

• Achieve all Client Advisor critical metrics and CRM requirements.
• Meet or exceed store, category, and individual sales goals.
• Follow all store guidelines.
• Build and maintain client books; follow-through with clients concerns, inquiries; maintain customer correspondence to build clientele, improve relationships and drive business.
• Assist with special requests, which include but are not limited to repairs, special orders, returns, etc.
• Adhere to all store policies and procedures.
• Participate in vital stocking/restocking of the store.
• Proficient and accurate use of POS system and other software as the need arises, updating customer database.
• Acquire product knowledge, company information and history.
• Keep up to date with company news and be familiar with the competition.
• Maintain a professional appearance and follow FENDI dress code, grooming, and uniform standards.
• Perform regular store maintenance functions as needed or assigned.
• May have responsibility for opening/closing the store as needed, including morning team meeting.
• Assist in maintaining visual standards with direction from VM, corporate and management.
• Must maintain open/ongoing communication and positive relationship with store management, peers, and other levels of company personnel.
• Be a positive role model, always representing the brand appropriately.
• Participate in the training of new Client Advisors (product knowledge, store procedures, company policies).
• Participate and prepare for monthly team meetings.
• Adhere to loss prevention standards.
• Follow all health and safety guidelines.

Qualifications

• Minimum 2 years’ experience, luxury retail preferred
• Strong drive for results; goal oriented
• Excellent communication skills: the ability to communicate effectively both verbally and in writing
• Ability to use POS system and its inventory management functions
• RTW experience preferred

Job responsabilities

• Foreign language skills are a plus
• Ability to work in a collaborative team environment
• Ability to lift boxes / weight up to 10lbs
• Minimum High School Diploma
• Organizational and strong digital literacy required
• Must have flexible availability, some nights, weekends, and holidays

At our Maison, we offer a generous benefits package including medical insurance, bonus structure, paid time off, holiday pay, 401k, automatic employee contribution, and more.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, and to perform key job functions.

The base compensation for this role is $26 hourly plus commission. In addition, there is a comprehensive benefits package including: medical, dental, vision, short and long-term disability, various paid time off programs, employee discount/perks, and a retirement plan with employer contribution.