Part-Time Customer Care & Appointment Specialist

Ross Downing Buick GMC Cadillac; Hammond (LA); On-site; USD 13,776 - 16,531; Part time

Job summary

Ross Downing Buick GMC Cadillac is looking for a dependable Service BDC Customer Care Representative. This role will serve as the liaison between the dealership and customers, ensuring satisfaction across our services.

The ideal candidate should have a background in customer service, be proficient in Microsoft Office, and maintain professionalism during calls. Starting pay is between $10 and $12 per hour, along with bonus opportunities.

Apply now to join a dynamic team focused on excellent customer experiences!

Qualifications

• Must have a background in customer service.
• Ability to maintain professionalism through phone contact.
• Strong communication skills are essential.

Responsibilities

• Answer customer care phone calls, emails, and internet inquiries.
• Make outbound calls to create new business or maintain loyal business.
• Set at minimum 20 appointments per day.
• Keep records of customer interactions, inquiries, and actions taken.
• Provide excellent customer experience.

Skills

Customer Service background

Strong communication skills

Microsoft office proficient

Ability to type 60 words per minute

Professionalism through phone contact

Tools

AutoMate

Vin Solutions

GM Global

Microsoft Teams

Job description

Ross Downing Buick GMC Cadillac is looking for a dependable Service BDC Customer Care Representative. This role will serve as the liaison between the dealership and customers, ensuring satisfaction across our services.

The ideal candidate should have a background in customer service, be proficient in Microsoft Office, and maintain professionalism during calls. Starting pay is between $10 and $12 per hour, along with bonus opportunities.

Apply now to join a dynamic team focused on excellent customer experiences!