Sales and Service Specialist (42251)

Hertz-1; Indianapolis (IN); On-site; USD 19,000 - 25,000; Full time

Job summary

Hertz Local Edition in Indianapolis is seeking a Sales and Service Specialist to act as a brand ambassador for the Hertz/Lyft/Uber Rental Car Program, delivering fast, friendly service to drivers. You will assist with reservations, rentals, vehicle preparation, and handling post-rental inquiries, while maximizing revenue through proactive upselling and ensuring vehicle readiness.

The role requires excellent communication, professionalism, and the ability to work in a fast-paced, customer-focused

Qualifications

• Customer service and communication skills are essential.
• Professional demeanor and strong time management are required.
• Ability to work in a fast-paced environment and with a team.

Responsibilities

• Assist customers with reservations, processing rentals, and vehicle preparation.
• Handle post-rental inquiries related to rental and billing.
• Provide excellent customer service and address driver inquiries.
• Respond to rental program questions and maximize revenue opportunities.

Skills

Communication skills

Time management

Professionalism

Ownership

Teamwork

Shift flexibility

Outdoor work

English proficiency

Customer service

Job description

Responsibilities:

The Sales and Service Specialist, TNC is an essential member of the Hertz Local Edition team. As a brand ambassador, the Sales and Service Specialist will be facilitating the fastest, easiest, and most valued rental car experience to Lyft and/or Uber drivers:

• Ensure optimal operational efficacies to provide customers the best rental car experience.
• Provide assistance creating a rental car reservation, processing rentals and providing clean and safe vehicles to our customers.
• Assist customers with various post rental inquiries that involve the rental and billing process.
• Work in a fast-paced environment, while providing helpful customer service that enhances the customer’s rental experience.
• Answer phone inquiries about the Hertz/Lyft/Uber Rental Car Program, rental requirements, billing, rental car extensions, roadside assistance questions and more.
• Effectively communicate the Hertz/Lyft/Uber Rental Car Program and Procedures.
• Maximize revenue opportunities with customers by actively soliciting business after customer inquiry by overcoming customer objections.
• Ensure vehicles are prepared for customer pick-up, including checking vehicles for damage, cleaning interior (windows, door jams, trunk, vacuum, etc.) and exterior (wash) of vehicle, filling gasoline tanks and checking fill levels of all fluids.

Wage: $16.00/hr.

Professional Experience:

• Ability to work in a fast-paced environment with a variety of tasks.
• Ability to demonstrate professionalism, enthusiasm, and outstanding communication skills.
• Previous customer service.
• Strong time management and organizational skills are required
• Computer literate and detailed orientated.
• Must have a valid driver's license with an acceptable driving record

Knowledge:

• Customer service resolution practices.
• Excellent communication techniques.
• Sales Management/Coaching ability.

Skills:

• Demonstrate good written and oral communication skills.
• Work in a fast-paced environment with a variety of tasks. Excellent organizational and time management skills.
• Demonstrate professionalism and interpersonal skills.
• Show a high level of ownership, accountability and initiative.
• Proven experience of working well within a team.
• Ability to work flexible shifts including weekends and holidays; and work overtime as required.
• Willing to work outdoors during all weather conditions.
• Assist with special administrative projects when needed.
• Ability to stand for long periods of time.
• Ability to communicate in English clearly and proficiently. Candidates fluent in other languages are encouraged to apply