Sales and Service Advisor

RG&T Solutions; San Antonio (TX); In loco; USD 28.000 - 47.000; Tempo pieno

Descrizione del lavoro

RG&T Solutions is seeking a Sales and Service Advisor in San Antonio, TX. You will greet customers, assess vehicle needs, and recommend services while explaining maintenance, repair, warranty, and financing options.

You will prepare estimates, process transactions, and keep customers informed about service progress. A valid driver’s license and a flexible work schedule are required; ASE or State Inspector license is a plus.

Competenze

• Customer-focused and organized with strong communication and listening skills.
• Must have a valid driver’s license and ability to work a flexible schedule.
• High school diploma or equivalent required; ASE or State Inspector License preferred.

Mansioni

• Greet customers, listen to their needs, and build trust.
• Review vehicle history and inspection results to recommend services.
• Explain options clearly, prepare estimates, and process transactions accurately.
• Update customers on service status and manage workflow with technicians.
• Schedule appointments, verify parts, and follow checkout procedures.
• Conduct post-service follow-ups to ensure satisfaction.
• Maintain a safe, clean, and customer-ready environment.

Conoscenze

Customer Focus

Communication

Active Listening

Organization

Multitasking

Auto Sales Experience

Driver's License

Formazione

High School Diploma or Equivalent

Strumenti

POS System

Descrizione del lavoro

Role Overview

The Sales and Service Advisor is a key customer-facing position responsible for greeting clients, assessing their vehicle needs, and recommending appropriate services. This role involves explaining maintenance, repair, warranty, and financing options, preparing estimates, and managing documentation in the point-of-sale system. The advisor maintains clear communication with customers and technicians, coordinates scheduling, and ensures a smooth service experience. They also follow safety procedures, keep the store organized, and support team collaboration.

Qualifications & Skills

Candidates should be customer-focused, organized, and possess strong communication and active listening skills. They must be able to learn automotive products and store technology, manage multiple priorities, and maintain professionalism. A valid driver’s license, ability to work a flexible schedule, and high school diploma or equivalent are required. Preferred experience includes retail automotive sales or service advising, automotive knowledge, and certifications like ASE or State Inspector License.

Key Responsibilities

• Greet customers, listen to their needs, and build trust.
• Review vehicle history and inspection results to recommend services.
• Explain options clearly, prepare estimates, and process transactions accurately.
• Update customers on service status and manage workflow with technicians.
• Schedule appointments, verify parts, and follow checkout procedures.
• Conduct post-service follow-ups to ensure satisfaction.
• Maintain a safe, clean, and customer-ready environment.

Growth & Environment

The role offers career advancement opportunities, including training for leadership roles. The work environment involves exposure to typical automotive shop conditions, requiring physical activity such as standing, bending, and lifting. The employer values diversity and is committed to equal opportunity employment.