Automotive Service Advisor

RoShay Services; La Crosse (WI); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Benefits after 91 days

Brand discounts

Recognition programs

Leadership training opportunities

Job summary

RoShay Services in La Crosse, WI seeks a Service Advisor to deliver timely, quality automotive service and exceptional customer experiences.

You will assist customers with purchases in a sales-focused environment, use computer systems to manage work orders, schedule services, explain invoices, and handle cash transactions. The role includes tire installation and repairs, interpreting inspection results, and making repair recommendations while upholding safety standards and company policies.

Qualifications

• Willing to pass drug screening and background checks.
• Excellent verbal and written communication skills.
• Must be 18 years or older.
• Retail automotive experience is preferred.

Responsibilities

• Assist customers with purchases in a sales-focused environment.
• Use computer systems to manage inventory, set up work orders, schedule services, and communicate with the service department.
• Explain work orders and invoices to customers.
• Handle retail cashier duties, including processing payments.
• Perform tire installation, balancing, battery replacement, oil changes, and other repair tasks.
• Adhere to safety and loss prevention policies.
• Interpret vehicle inspection results and make service recommendations.

Skills

Strong communication

English proficiency

Job description

The Service Advisor role involves providing timely, quality automotive services while delivering exceptional customer service.

Key responsibilities include:

• Assisting customers with purchases in a sales-focused environment
• Using computer systems to manage inventory, set up work orders, schedule services, and communicate with the service department
• Explaining work orders and invoices to customers
• Handling retail cashier duties, including processing payments
• Performing tire installation, balancing, battery replacement, oil changes, and other repair tasks
• Adhering to safety and loss prevention policies
• Interpreting vehicle inspection results and making service recommendations

Qualifications include:

• Strong communication skills
• Ability to pass drug screening and background checks
• Proficiency in English
• Effective communication with customers and coworkers
• 18 years or older
• Prior auto repair and retail experience preferred

Skills and attributes required:

• Customer service orientation
• Technical aptitude for vehicle diagnostics and repairs
• Attention to safety and detail

The position offers competitive pay, benefits after 91 days, and opportunities for career growth through leadership training. Additionally, employees enjoy discounts on popular brands, recognition programs, and a supportive work environment.