Sales and Move-In Coordinator

Carroll Lutheran Village - a Lutheran Social Ministries of Maryland Community; Westminster (MD); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Health, Dental and Vision Insurance

HRA contribution

Paid Short & Long-Term Disability and

Life Insurance

Paid Sick Leave

Vacation package

403(b) Retirement Savings Plan

Tuition Reimbursement

Paid Professional Development

On-site Fitness Center and Indoor Pool

Job summary

Carroll Lutheran Village - a Lutheran Social Ministries of Maryland Community seeks a Full-Time Sales & Move-In Coordinator to support the sales team and ensure a smooth resident move-in process. The role emphasizes customer service to residents, families, and prospective community members.

The position follows a Monday–Friday schedule, 9:00am–5:00pm, with occasional evening events. Collaboration with Facilities and marketing is key for successful turnovers, occupancy, and community engagement.

Qualifications

• High school diploma or equivalent; college coursework preferred.
• 2+ years of related administrative experience in a sales office or similar environment.
• Aline CRM experience preferred.

Responsibilities

• Meet with depositors to select finishes and coordinate move-in readiness.
• Coordinate all move-in steps: applications, approvals, paperwork, and logistics.
• Manage calls, messages, and correspondence for the sales team.
• Maintain leads, move-in, occupancy, and inventory records.
• Assist residents, families, and visitors with inquiries and referrals.
• Support planning of marketing events and reports.
• Prepare sales collateral and assist with budgets and payroll paperwork.
• Maintain office operations and coordinate turnovers with Facilities.

Skills

Interpersonal skills

Written communication

Verbal communication

Detail-oriented

Teamwork

Education

High school diploma or equivalent

College coursework preferred

Tools

Aline CRM

Job description

Join Our Team at Carroll Lutheran Village!

We are looking for a Full-Time Sales & Move-In Coordinator to join our dynamic Sales team. This position is scheduled Monday through Friday, 9:00am to 5:00pm., with occasional evening hours required for special events and community programs.

The Sales & Move-In Coordinator plays a vital role in creating a seamless experience for prospective and incoming residents. This position is responsible for coordinating all aspects of the move-in process, supporting sales and marketing initiatives, and providing exceptional customer service to residents, families, and prospective community members.

What You'll Do As Our Sales And Move-In Coordinator

• Meet with depositors to arrange the selection of finishes for the residence and coordinate with the Facilities team to ensure efficient and timely completion of the residence for move-in.
• Coordinates all aspects of the move-in process, including application processing, approvals, paperwork, and move-in logistics such as key distribution and resident orientation.
• Manage incoming calls, telephone messaging, and correspondence for sales team.
• Distribute leads to counselors and maintains databases, move-in, occupancy, and inventory lists.
• Provide hospitality for prospective residents and visitors.
• Assist residents and staff with inquiries and referrals to related services (estate sales, real estate, movers).
• Maintain accurate, detailed activity records in the CRM, including inventory, move ins, move-outs, and internal transfers.
• Participate in planning and coordinating marketing efforts, including lead base mailing list and list management and coordinating details of special events and educational seminars.
• Assist in coordinating the Resident Ambassador Program to support marketing initiatives.
• Assist with preparing sales and marketing reports and assist with budget tracking, payroll paperwork, and accounts payable.
• Assemble sales collateral and materials needed for presentations and events; maintain sales material inventory and handle reprints, coordinating with LSMMD Marketing when significant updates need to be made.
• Maintain office operations, including supply inventory, equipment, and facility services.
• Collaborate with Facilities and other departments to ensure timely and smooth apartment turnovers, confirming readiness for occupancy and timely completion of move-outs, renovations, and custom upgrades.
• Perform additional duties as assigned.

What You'll Love About Carroll Lutheran Village And LSMMD

• Exciting things are happening at LSMMD! We're a dynamic and growing organization with a bright future!
• Our supportive, collaborative, and fun work environment.
• Opportunities to learn and grow!
• Competitive salary
• Health, Dental and Vision Insurance.
• Generous HRA contribution.
• Paid Short & Long-Term Disability and Life Insurance.
• Paid Sick Leave
• Generous Vacation package
• Contributions to a 403(b) Retirement Savings Plan.
• Tuition Reimbursement and Scholarship Opportunities.
• Paid Professional Development.
• Use of our On-Site Fitness Center and Indoor Pool at No Cost.

Qualifications

Why We Want You On Our Team – You’ll Bring:

Education | Experience

• High school diploma or equivalent, college coursework preferred.
• 2+ years of related administrative experience in a sales office or similar environment.
• Aline CRM experience preferred.

Knowledge, Skills And Abilities

• Demonstrated discretion, professionalism, and sound judgment in handling sensitive and confidential matters.
• Excellent interpersonal, written, and verbal communication skills, with the ability to interact effectively and tactfully with individuals at all levels, including residents, staff, families, external vendors/authorities, and the public.
• Strong attention to detail in writing, proofreading, managing priorities, and meeting deadlines in a fast-paced environment.
• Proven ability to work both independently and collaboratively within a team environment, demonstrating a cooperative, respectful, and compassionate approach to colleagues and resident care.
• Skilled in the use of standard office equipment and technology.
• Maintains professionalism, composure, and a positive attitude when managing challenging situations.
• Physically able to move throughout the workday and lift items up to 10 pounds using safe handling practices.
• May be necessary to assist with resident evacuation during emergency situations.
• Complies with organizational health and safety requirements, including vaccination policies or valid exemptions.

Equal Opportunity Employer Statement

At Lutheran Social Ministries of Maryland (LSMMD), we are committed to fostering a diverse and inclusive workplace where every individual is respected, supported, and valued. We believe our organization's strength comes from the unique perspectives each team member brings.

LSMMD provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, genetic information, marital status, military or veteran status, citizenship status, or any other characteristic protected by applicable law.

Our hiring practices reflect our core values of respect, compassionate service, trust, integrity, community, and innovation. We are proud to be an Equal Opportunity Employer and actively promote a culture of inclusion and equity in all aspects of our organization.

#INDSPN