Sales and Move-In Coordinator

Carroll Lutheran Village, Inc.; Carroll Lutheran Village (MD); Vor Ort; USD 42.000 - 54.000; Vollzeit

Benefits dieser Stelle

Health, Dental, and Vision Insurance

Generous vacation package

HRA contribution

Tuition reimbursement and scholarship

Zusammenfassung

Carroll Lutheran Village, Inc. is seeking a Full-Time Sales & Move-In Coordinator to join our Sales team. This role focuses on coordinating the entire move-in process, supporting sales and marketing initiatives, and delivering outstanding service to residents and families.

You will meet depositors, arrange finishes, manage move-in logistics, and maintain meticulous CRM records while collaborating across departments to ensure timely occupancy and a seamless resident experience.

Qualifikationen

• Minimum 2 years of related administrative experience in a sales or service environment.
• Proven ability to manage inquiries, schedules, and documentation with discretion.

Aufgaben

• Coordinate move-in process including applications, approvals, and paperwork.
• Manage leads distribution and update CRM with moves, occupancy, and inventory.
• Provide hospitality to prospective residents and families.
• Assist with marketing events, seminars, and reporting.
• Support Resident Ambassador Program activities and turnover coordination.

Kenntnisse

Administrative experience

CRM

Customer service

Communication skills

Ausbildung

High school diploma or equivalent

College coursework preferred

Tools

Aline CRM

Jobbeschreibung

Join Our Team at Carroll Lutheran Village!We are looking for a Full-Time Sales & Move-In Coordinator to join our dynamic Sales team. This position is scheduled Monday through Friday, 9:00am to 5:00pm., with occasional evening hours required for special events and community programs.The Sales & Move-In Coordinator plays a vital role in creating a seamless experience for prospective and incoming residents. This position is responsible for coordinating all aspects of the move-in process, supporting sales and marketing initiatives, and providing exceptional customer service to residents, families, and prospective community members.What You'll Do as our Sales and Move-In Coordinator:Meet with depositors to arrange the selection of finishes for the residence and coordinate with the Facilities team to ensure efficient and timely completion of the residence for move-in.Coordinates all aspects of the move-in process, including application processing, approvals, paperwork, and move-in logistics such as key distribution and resident orientation.Manage incoming calls, telephone messaging, and correspondence for sales team.Distribute leads to counselors and maintains databases, move-in, occupancy, and inventory lists.Provide hospitality for prospective residents and visitors.Assist residents and staff with inquiries and referrals to related services (estate sales, real estate, movers).Maintain accurate, detailed activity records in the CRM, including inventory, move ins, move-outs, and internal transfers.Participate in planning and coordinating marketing efforts, including lead base mailing list and list management and coordinating details of special events and educational seminars.Assist in coordinating the Resident Ambassador Program to support marketing initiatives.Assist with preparing sales and marketing reports and assist with budget tracking, payroll paperwork, and accounts payable.Assemble sales collateral and materials needed for presentations and events; maintain sales material inventory and handle reprints, coordinating with LSMMD Marketing when significant updates need to be made.Maintain office operations, including supply inventory, equipment, and facility services.Collaborate with Facilities and other departments to ensure timely and smooth apartment turnovers, confirming readiness for occupancy and timely completion of move-outs, renovations, and custom upgrades.Perform additional duties as assigned.What You'll Love About Carroll Lutheran Village and LSMMD:Exciting things are happening at LSMMD! We're a dynamic and growing organization with a bright future!Our supportive, collaborative, and fun work environment.Opportunities to learn and grow!Competitive salaryHealth, Dental and Vision Insurance.Generous HRA contribution.Paid Short & Long-Term Disability and Life Insurance.Paid Sick LeaveGenerous Vacation packageContributions to a 403(b) Retirement Savings Plan.Tuition Reimbursement and Scholarship Opportunities.Paid Professional Development.Use of our On-Site Fitness Center and Indoor Pool at No Cost.Why We Want You On Our Team – You’ll Bring:Education | ExperienceHigh school diploma or equivalent, college coursework preferred.2+ years of related administrative experience in a sales office or similar environment.Aline CRM experience preferred.Knowledge, Skills and AbilitiesDemonstrated discretion, professionalism, and sound judgment in handling sensitive and confidential matters.Excellent interpersonal, written, and verbal communication skills, with the ability to interact effectively and tactfully with individuals at all levels, including residents, staff, families, external vendors/authorities, and the public.Strong attention to detail in writing, proofreading, managing priorities, and meeting deadlines in a fast-paced environment.Proven ability to work both independently and collaboratively within a team environment, demonstrating a cooperative, respectful, and compassionate approach to colleagues and resident care.Skilled in the use of standard office equipment and technology.Maintains professionalism, composure, and a positive attitude when managing challenging situations.Physically able to move throughout the workday and lift items up to 10 pounds using safe handling practices.May be necessary to assist with resident evacuation during emergency situations.Complies with organizational health and safety requirements, including vaccination policies or valid exemptions.Equal Opportunity Employer StatementAt Lutheran Social Ministries of Maryland (LSMMD), we are committed to fostering a diverse and inclusive workplace where every individual is respected, supported, and valued. We believe our organization's strength comes from the unique perspectives each team member brings.LSMMD provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, genetic information, marital status, military or veteran status, citizenship status, or any other characteristic protected by applicable law.Our hiring practices reflect our core values of respect, compassionate service, trust, integrity, community, and innovation. We are proud to be an Equal Opportunity Employer and actively promote a culture of inclusion and equity in all aspects of our organization.#INDSPN