Sales Coordinator

Front Porch Communities & Services; Chula Vista (CA); On-site; USD 28,000 - 30,000; Full time

Job summary

Fredericka Manor Retirement Community is seeking a Sales Coordinator to support the Director of Sales and Marketing. The role involves customer outreach, scheduling tours, preparing materials, and ensuring smooth move-in processes.

Full-Time position with Sunday–Thursday schedule, 8:30 a.m. to 5:00 p.m. Prior experience in sales or marketing and strong communication skills are preferred. Equal opportunity employer and safety compliance are emphasized.

Qualifications

• Previous sales, marketing, or customer relations experience preferred.
• Bachelor's Degree or related experience in lieu of degree accepted.
• Ability to coordinate move-in process and interface with multiple departments.

Responsibilities

• Assist in screening calls and scheduling tours of the community.
• Provide quality customer service to residents, families, and vendors.
• Update Sales and Marketing data base and follow up with prospects.
• Assemble and mail brochures and other marketing materials.
• Coordinate move-ins and resident handbooks as needed.
• Maintain wait list and assist with marketing events.

Skills

Sales experience

Marketing

Customer service

Data entry

Communication

Teamwork

Education

Bachelor's Degree or related experience in lieu of degree

Job description

Fredericka Manor Retirement Community is Hiring!

Sales Coordinator

Full-Time: Sunday - Thursday, 8:30 a.m. to 5:00 p.m. (Friday and Saturday Off)

Pay Range: $20.50 - $22.50 per hour

Summary

Under the direction of the Director of Sales and Marketing, is responsible for varied duties as outlined below which assist each of the other members of the Sales and Marketing Department.

Detailed Responsibilities

• Sales and Marketing Assistant
• Provides quality Customer Service efficiently to residents, families, co-workers and vendors in a manner to ensure satisfaction
• Calls contacts and updates Sales and Marketing data base
• Assists in screening calls and scheduling tours of the community
• Assembles and mails brochures and other related marketing materials
• Prepares, and mails follow up thank you notes as assigned
• Assist with Dynamics data entry and clean up
• Assists with follow up calls and home visits
• Ensures all sales/marketing material are stocked, ordered and placed in appropriate areas
• Assists in marketing events
• Maintains an up to date wait list
• Participates in all meetings as requested (ie top ten, refurbishment, etc)
• May assist with updating marketing and sales reports
• May assist with prospect communications and wait list contacts, sending weekly communications as requested
• Walk through the community with an eye for cleanliness and recognizes and reports all needs for repair and housekeeping
• May assist in preparing resident handbooks
• Assist in updating, preparing resident agreement and contracts
• Coordinate move-in process including interface and various departments
• May assist with internal resident moves
• Follows department safety standards, practice body mechanic techniques and participate in campus-wide safety programs
• Performs all duties in a safe and efficient manner Wears PPE/safety equipment as required for the job Reports any safety hazards and/or accidents to supervisor
• Front Porch is committed to the prevention of accidents by providing equipment with safeguards, personal safety equipment on jobs which require it, and adequate safety instructions to all employees
• All employees are required to follow safe work habits in order to prevent injuries to themselves, residents, visitors or other employees

Competencies And Skills

• Must be able to articulate and live out a ministry of presence and understand that this is not an appropriate venue for pushing one particular religious viewpoint or faith tradition.
• Must be able and willing to drive golf cart for tours within the campus (training provided)
• Ability to calculate figures and amounts such as discounts, interest, commissions, and percentages
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public
• Ability to read, analyzes, and interprets general business periodicals, professional journals, technical procedures, or governmental regulations
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
• Must be comfortable with religious diversity and able to provide spiritual and pastoral care to residents of all beliefs (or non-belief)
• Ability to write reports business correspondence, and procedure manuals

Essential

Education with Equivalent Qualifications:

• Bachelor's Degree or related experience in lieu of degree

Experience With Equivalent Qualifications

Essential: Previous sales, marketing, or customer relations experience

Compensation Disclaimer

The actual compensation offered will depend on a wide range of factors including, but not limited to, the selected candidate’s knowledge, skills, experience, training, education, and licensure/certifications (as applicable).

Front Porch is an Equal Opportunity Employer. We support all aspects of diversity and provide equal employment opportunity to all employees and applicants without regard to race, color, religion, sex, marital status, national origin, age, sexual orientation, disability or status as a veteran in accordance with the applicable nondiscrimination laws. Final candidates must successfully complete a pre-employment physical, physical abilities test, drug screen and criminal background clearance.