Sales and Customer service Support

Massage Envy; Marion (IA); On-site; USD 18,000 - 21,000; Full time

Benefits offered by this job

Competitive pay

Employee discount

40% off retail

Growth into management

Training program

EAP

Referral bonus

Flexible schedule

Spa culture

Safety commitment

Job summary

Massage Envy Cedar Rapids in Marion, IA is seeking friendly team members to deliver exceptional guest experiences while promoting Total Body Care. Join a welcoming SPA environment and grow with the team.

Positions include greeting clients, scheduling services, upselling the Wellness Program, and assisting with retail purchases. Flexible hours and training are provided to help you advance within the company.

Qualifications

• Previous retail or sales experience is preferred.
• Excellent math and computer skills to multitask.
• Great people skills to build positive guest relationships.
• Supporters of Total Body Care with general knowledge of massage and skin care services.

Responsibilities

• Provide outstanding customer service and help guests feel valued and understood.
• Educate clients on services and products, and encourage homecare retail purchases.
• Greet clients, schedule services, answer calls and respond to emails.
• Help grow and retain a client base through in-person and outreach efforts.

Skills

Retail sales experience

Math skills

People skills

Knowledge of massage/skin care

Tools

POS system

Job description

Be Supported as You Pursue Your Career in Wellness

At Massage Envy Cedar Rapids, 1422 Twixt Town Road, Marion, Iowa, we encourage your passion, empower your growth, and value YOU. As a team, we're committed to delivering excellent experiences and growing our member base to help more people on their wellness journey.

Perks & Pay:

• Competitive base pay plus bonus, and commission- $13 to $15 hourly
• Employee Discounted massage and facial services
• 40% off on retail products
• Opportunity to grow into management position
• In-depth product and service training
• Employee Assistance Program
• Employee referral bonus program
• A flexible schedule for a better work-life balance
• Culture based, welcoming SPA environment
• A Commitment to safety

Qualified Candidates:

• Have previous retail or sales experience (preferred)
• Are critical thinkers with excellent math and computer skills and the ability to multitask
• Have great people skills and can establish positive relationships with guests
• Are supporters of total body care with a general knowledge of massage and skin care services

Day-to-Day:

• Provide outstanding customer service and help everyone feel valued and understood
• Promote the value of Total Body Care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients for future services, and encouraging homecare retail purchases based on service provider recommendations
• Support clinic flow by greeting clients, scheduling services, answering phone calls, responding to emails, and addressing questions
• Help grow and retain a client base both in-person and through phone/email outreach

Culture & Support:

• Award programs (like Sales Associate of the Year)
• Trained leadership that is invested in YOUR success
• A caring, supportive community of other professionals that uplift each other and share knowledge

Job Type & Schedule:

• Full-Time and Part-Time Positions Available
• Monday to Friday, Day Shift, Evening Shift, Weekends, Holidays, Choose your own hours

Do you have a passion for helping others? Are you looking to take your career to the next level? Join our team and get the support you need to build your skills, embrace your purpose, and grow your career.

*ME SPE Franchising, LLC (“ME SPE”) is a national franchisor of independently owned and operated franchised locations. The franchisee for each individual franchised location, not ME SPE, Massage Envy Franchising, LLC (“MEF”), or any of their affiliates, is the sole employer for all positions posted for a location, and each franchisee is not acting as an agent for ME SPE, MEF, or any of their affiliates. Hiring criteria, benefits and compensation are set by each franchisee and vary by location