Sales Analytics Analyst: Lifecycle Insights (Hybrid)

Jobvite, Inc.; Austin (TX); Hybrid; USD 95,000 - 125,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Unlimited PTO

Growth opportunities

Job summary

NinjaOne is seeking a Sales Analytics Analyst to translate complex revenue and customer data into actionable insights that boost retention, adoption, and expansion across the customer lifecycle. You will work with Salesforce, SQL, Excel, and BI tools to build scalable reporting and surface insights for leadership.

In this hybrid role based in Austin or Tampa, you will partner with CS Leadership and CS Operations to drive data-driven decisions and ensure data quality across systems and datasets.

Qualifications

• 3+ years in Revenue Analytics, Sales Analytics, Customer Success Analytics, Revenue Operations, Sales Operations, or BI in a B2B SaaS context.
• Strong Salesforce proficiency with experience building and maintaining Reports & Dashboards.
• Hands-on SQL to query, analyze, and validate data.
• Strong Excel skills for data exploration and validation.
• Experience with Tableau or Power BI (Looker optional).
• Analytical mindset with ability to uncover trends and drivers.
• Excellent communication to translate findings for non-technical stakeholders.
• Understanding of SaaS lifecycle metrics (NDR, GRR, churn, retention, renewal, expansion).
• Proactive, detail-oriented, able to manage multiple priorities.
• Comfortable in fast-paced environments with evolving priorities.
• Bonus: Gainsight, Staircase, Python or similar analytics tools.

Responsibilities

• Analyze performance across the post-sales lifecycle: onboarding, adoption, health, retention, renewal, and expansion.
• Evaluate SaaS metrics (NDR, GRR, churn, renewal risk) to identify trends, risks, and opportunities.
• Build and maintain Salesforce Reports & Dashboards for CS Leadership and frontline teams.
• Use SQL to query, analyze, validate data and investigate trends beyond standard reporting.
• Create recurring reporting and visualizations using Excel, Tableau, and other BI tools.
• Identify opportunities to automate and scale recurring reporting processes.
• Partner with CS Leadership and CS Operations to translate questions into analytics.
• Collaborate with Analytics, BI, and Sales Systems to improve data quality and reporting requirements.
• Communicate findings clearly to both technical and non-technical stakeholders.

Skills

Salesforce proficiency

SQL

Excel

Tableau

Power BI

Looker

Gainsight

Python

Data storytelling

Tools

Salesforce

Tableau

Excel

Looker

Power BI

Gainsight

Job description

NinjaOne is seeking a Sales Analytics Analyst to translate complex revenue and customer data into actionable insights that boost retention, adoption, and expansion across the customer lifecycle. You will work with Salesforce, SQL, Excel, and BI tools to build scalable reporting and surface insights for leadership.

In this hybrid role based in Austin or Tampa, you will partner with CS Leadership and CS Operations to drive data-driven decisions and ensure data quality across systems and datasets.